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- Tasks: Ensure quality assurance processes meet university standards and support student complaints and appeals.
- Company: Abertay University, a modern institution with a global outlook.
- Benefits: Competitive salary, full-time permanent position, and opportunities for professional growth.
- Why this job: Join a dynamic team and make a real difference in student experiences.
- Qualifications: Strong attention to detail and experience in administrative support.
- Other info: Collaborative environment with a focus on academic excellence and student success.
The predicted salary is between 28000 - 36000 £ per year.
Abertay is a modern university with a global outlook, rooted in its local and national communities. We have made our mark with high quality, well-directed teaching and research, and a stimulating and enriching experience for our students.
Academic Services is within the Directorate of Student and Academic Services and is responsible for a range of activities relating to academic administration and governance. The team manages a range of student processes, including registration, timetabling, assessment, academic appeals, academic progression and awards. Academic Services supports the Academic Quality and Standards Committee, the Academic Leadership Group as well as Faculty Academic Committees and Assessment Boards and handles student discipline and complaints for the University.
The University now seeks to appoint a Quality Assurance Officer. Reporting to the Quality Assurance Manager, you will work with Academic Faculties and other University Directorates to provide high-level administrative support to executive officers and senior managers on a range of quality assurance matters. You will have responsibility for ensuring that quality assurance processes are compliant with University and statutory regulatory framework requirements by supporting programme and partnership approval and management processes.
In addition, you will be responsible for supporting the student complaints, appeals and disciplinary processes, including interviewing students and staff. You will also provide support for University committees, boards/panels and task groups. You will support other staff within Academic Services to enable both knowledge and relationships to be developed; be expected to work collaboratively with other staff to ensure conducive team working; develop knowledge in complaint handling, academic appeals and student disciplinary systems and procedures; and support the work of Academic Services across all administrative areas as required.
The role requires attention to detail and a non-judgemental approach to complaint handling and disciplinary investigations. You will be able to deliver high-quality administrative support for a variety of activities, meeting specific deadlines with accurate note taking and record keeping.
If you believe you have the skills and experience for this exciting and challenging role, please submit your application through our online recruitment system. Please note that we will only accept applications through our online recruitment system.
Committed to Equal Opportunities. Abertay University is a Scottish Registered Charity, No: SC016040.
Quality Assurance Officer in Dundee employer: ABERTAY UNIVERSITY
Contact Detail:
ABERTAY UNIVERSITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Officer in Dundee
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Abertay University on LinkedIn. Ask them about their experiences and any tips they might have for landing the Quality Assurance Officer role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of quality assurance processes. Familiarise yourself with the university's policies and procedures, so you can show off your understanding during the chat.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to complaint handling and teamwork. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the only way to get your application in, and it shows you're serious about the position. Plus, we love seeing candidates who follow instructions!
We think you need these skills to ace Quality Assurance Officer in Dundee
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Quality Assurance Officer role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant achievements!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. Remember, less is often more!
Show Your Attention to Detail: Since this role requires a keen eye for detail, ensure your application is free from typos and errors. We’re looking for someone who can deliver high-quality work, so let your application reflect that commitment.
Use Our Online System: Don’t forget to submit your application through our online recruitment system! It’s the only way we’ll accept applications, so make sure you follow this step to get your foot in the door with us at Abertay.
How to prepare for a job interview at ABERTAY UNIVERSITY
✨Know Your Quality Assurance Basics
Before the interview, brush up on key quality assurance principles and processes. Understand how they apply to academic settings, especially in relation to student complaints and appeals. This will show your interviewer that you’re not just familiar with the role but also passionate about maintaining high standards.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as a student complaint or an academic appeal. Think of examples from your past experiences where you successfully navigated similar challenges. This will demonstrate your problem-solving skills and your ability to remain non-judgemental.
✨Showcase Your Attention to Detail
Since the role requires meticulous record-keeping and note-taking, be ready to discuss how you ensure accuracy in your work. Bring examples of how you’ve maintained detailed documentation in previous roles, as this will highlight your suitability for the position.
✨Emphasise Team Collaboration
Quality assurance often involves working closely with various teams. Be prepared to talk about your experience in collaborative environments and how you’ve built relationships with colleagues. This will illustrate your ability to work effectively within the Academic Services team.
