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- Tasks: Support students and enhance online learning at Abertay University.
- Company: Abertay University is a leading institution in Dundee, known for its innovative approach to education.
- Benefits: Enjoy a competitive salary, professional development opportunities, and a supportive work environment.
- Why this job: Join a dynamic team focused on improving student experiences and making a real impact in education.
- Qualifications: Ideal candidates should have strong communication skills and a passion for student support.
- Other info: This is a permanent, full-time role with opportunities for growth and collaboration.
The predicted salary is between 31387 - 37174 £ per year.
Location: Dundee
Salary: £31,387 to £37,174
Grade: 6
Hours: Full Time
Contract Type: Permanent
Grade 6 (£31,387 - £36,924 increasing to £31,637 - £37,174 from March 2025)
The role will proactively deliver student and administrative support to develop, deliver, and enhance the Abertay Online offer. The post holder will collaborate with existing professional services and Faculty staff to provide a student-focused, professional service that promotes student attainment. A key task will be building effective working relationships with Higher Education Partner (HEP) staff who recruit and monitor student engagement. The role reports to the Head of Abertay Online and aims to continually improve the quality of the student and staff experience.
Role Specific Duties and Responsibilities
- Build effective working relationships with HEP staff involved in student recruitment and engagement monitoring.
- Serve as the first point of contact for student escalation issues internally and from HEP, working with colleagues across the university and HEP to resolve issues in line with Abertay regulations and policies, supporting students while addressing root causes to prevent recurrence.
- Coordinate and schedule new programme and module development activities for faculty staff, adhering to specific timelines.
- Participate actively in improvement activities and projects, contributing to the continuous enhancement of processes and procedures to streamline activities.
- Assist in drafting and updating process documents and operations manuals under the guidance of the Head of Abertay Online Programmes, proactively identifying common issues and developing guidance for HEP and Abertay staff.
- Work with the Head of Abertay Online to establish a network across the university and HEP, ensuring that process implications are considered and priorities effectively communicated.
- Regularly review and audit Abertay Online data, collaborating with internal stakeholders such as Student Academic Services (SAcS) and Planning to improve datasets for performance reporting, ensuring data accuracy.
- Act as an internal expert and guide on Abertay Online processes and procedures.
- Support and potentially lead the day-to-day relationships with HEP partners.
- Deputise for the Head of Abertay Online Programmes as needed.
- Perform other duties as required by the AbLE Academy.
If you believe you have the skills and experience for this exciting and challenging role, please submit your application through our online recruitment system, accessible via the Apply button above. Please note that we will only accept applications through our online recruitment system.
Committed to Equal Opportunities
Abertay University is a Scottish Registered Charity, No: SC016040
Contact Detail:
ABERTAY UNIVERSITY Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Abertay Online Co-ordinator at Abertay University
✨Tip Number 1
Familiarise yourself with Abertay University's online offerings and their current programmes. Understanding the specifics of what they provide will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Abertay University, especially those involved in online education or student support. They can provide valuable insights into the culture and expectations of the role, which can be beneficial for your application.
✨Tip Number 3
Prepare to discuss your experience in building relationships and collaborating with various stakeholders. This role requires effective communication and teamwork, so having specific examples ready will showcase your suitability for the position.
✨Tip Number 4
Stay updated on trends in online education and student engagement strategies. Being knowledgeable about current practices will not only impress during interviews but also show that you are proactive and committed to enhancing the student experience.
We think you need these skills to ace Abertay Online Co-ordinator at Abertay University
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the specific duties of the Abertay Online Co-ordinator position.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in student support, administration, and collaboration with educational partners. Use bullet points for clarity and focus on achievements that demonstrate your ability to enhance student attainment.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and Abertay University. Highlight your understanding of the importance of building effective relationships with Higher Education Partner staff and your commitment to improving student experiences.
Follow Application Instructions: Make sure to submit your application through the specified online recruitment system. Double-check that all required documents are included and that you have followed any specific instructions provided in the job listing.
How to prepare for a job interview at ABERTAY UNIVERSITY
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities. Be prepared to discuss how your skills and experiences align with the specific duties, such as building relationships with HEP staff and coordinating programme development.
✨Showcase Your Communication Skills
As this role involves a lot of collaboration and communication, be ready to demonstrate your ability to effectively communicate with various stakeholders. Prepare examples of past experiences where you successfully resolved issues or improved processes through clear communication.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in this role, such as student escalation issues, and prepare thoughtful responses on how you would handle them.
✨Highlight Your Data Management Skills
Since the role involves reviewing and auditing data, be prepared to discuss your experience with data management and reporting. Highlight any relevant tools or systems you've used and how you've ensured data accuracy in previous roles.