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- Tasks: Assist customers and provide library services to the community.
- Company: Join Live Life Aberdeenshire's vibrant libraries and cultural team.
- Benefits: Competitive salary, part-time hours, and a supportive work environment.
- Other info: Opportunity to engage with all age groups and participate in fun events.
- Why this job: Make a difference in your community while enjoying a flexible role.
- Qualifications: Excellent customer service, communication, and digital skills required.
The predicted salary is between 21837 - 22527 £ per year.
Live Life Aberdeenshire are looking for someone with excellent customer service skills to join our libraries and cultural team at Ellon Library. As part of the libraries team, you will assist in the provision of library services to the community. As well as having excellent communication skills, you will need good digital skills and the ability to work with all age groups. In addition, the postholder will participate in a range of duties such as helping customers with any enquiries, children’s events, storytelling and participating in outreach events. It is essential that you have a flexible approach and an enthusiasm for libraries and culture.
There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the organisation. Will include Saturday working 10am - 2pm.
This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. A confirmed offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory. This post has a minimum requirement of one reference which must be your current or most recent employer.
Aberdeenshire Council appreciates the value of a diverse workforce. We adopt inclusive practices, transparent policies and foster a culture built on mutual respect.
Customer Assistant - ABS46253 in Ellon employer: Aberdeenshire Health and Social Care Partnership
Contact Detail:
Aberdeenshire Health and Social Care Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant - ABS46253 in Ellon
✨Tip Number 1
Get to know the company! Research Live Life Aberdeenshire and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Assistant and how you'd handle them. Role-playing with a friend can really boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and maybe even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the role and ready to take the next step in your career.
We think you need these skills to ace Customer Assistant - ABS46253 in Ellon
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've helped others and created positive experiences, especially in a library or cultural setting.
Be Yourself!: Let your personality shine through in your written application. We’re looking for someone who’s enthusiastic about libraries and culture, so don’t be afraid to share your passion and what makes you unique!
Tailor Your Application: Take the time to tailor your application to the job description. Mention specific skills like digital literacy and communication that match what we’re looking for. It shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly and is considered promptly!
How to prepare for a job interview at Aberdeenshire Health and Social Care Partnership
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about examples from your past experiences where you’ve gone above and beyond for a customer. This will show that you understand the importance of quality service delivery, which is key for this role.
✨Show Your Enthusiasm for Libraries
Make sure to express your passion for libraries and culture during the interview. Share any personal experiences or stories that highlight your love for reading, storytelling, or community engagement. This will help you connect with the interviewers and demonstrate that you’re a great fit for their team.
✨Prepare for Digital Skills Questions
Since good digital skills are essential for this position, be ready to discuss your experience with technology. Think about specific tools or software you’ve used in previous roles, and be prepared to explain how you can leverage these skills to assist customers effectively.
✨Flexibility is Key
The job requires a flexible approach, especially with Saturday working hours. Be ready to discuss your availability and willingness to adapt to different situations. Highlight any past experiences where you’ve had to be flexible or take on various roles, as this will show you’re ready for the dynamic nature of the job.