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- Tasks: Provide customer-focused IT support across Aberdeenshire Council.
- Company: Join Aberdeenshire Council, committed to local opportunities and growth.
- Benefits: Gain a formal qualification while earning and learning in a supportive environment.
- Why this job: Kickstart your career with hands-on experience in IT and customer service.
- Qualifications: Must be aged 16-19, with academic achievement in Scottish National 4 or 5.
- Other info: Fixed term for up to 24 months, with excellent training and development opportunities.
The predicted salary is between 800 - 1000 £ per month.
Aberdeenshire Council is currently recruiting for an IT Modern Apprentice to provide customer focused support for IT across the Council in line with agreed service levels and local policies. The main areas of support include: desktop software and hardware; systems and applications software.
After training you will complete duties on our IT Service Desk including phone, webchat and local site support. This post participates in a rota to cover the business hours of 07:30 - 18:00 Monday-Thursday, 07:30-17:00 Friday.
Aberdeenshire Council is committed to increasing the opportunities in the local area by providing Modern Apprenticeships (MA's). These allow you to gain skills, experience and knowledge in the world of work as well as gaining a formal qualification. Successful candidates will be placed on an approved programme of training through the Aberdeenshire Council Modern Apprenticeship Scheme for the IT Professional SVQ Level 3 qualification. This MA programme is open to candidates aged 16-19. If you have a disability or are a care leaver then you are also eligible to apply up to the age of 29.
Academic achievement in 3 Scottish National 4 or 5, 3 Standard grades or equivalent is essential. Fixed Term for a period not exceeding 24 months.
Requirements:
- This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007.
- The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check.
- Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required.
- You will be required to provide this check.
- A confirmed offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.
- This post has a minimum requirement of one reference which must be your current or most recent employer, teacher or equivalent.
Modern Apprentice - ICT Support - ABS46335 in Fraserburgh employer: Aberdeenshire Council
Contact Detail:
Aberdeenshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Modern Apprentice - ICT Support - ABS46335 in Fraserburgh
✨Tip Number 1
Get to know the company! Research Aberdeenshire Council and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. Since you'll be providing customer support, being able to explain technical issues clearly is key. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former apprentices on LinkedIn or local community groups. They can offer insights and tips that could give you an edge during the interview process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about landing this apprenticeship.
We think you need these skills to ace Modern Apprentice - ICT Support - ABS46335 in Fraserburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can contribute to our IT support team, so don’t hold back on showcasing your relevant knowledge!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your points are easy to understand. This will help us see your potential right away!
Show Your Enthusiasm: Let your passion for IT and customer support shine through in your application. We love candidates who are excited about learning and growing with us, so don’t be shy about expressing your interest in the apprenticeship!
Apply Through Our Website: To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we receive all your details and can consider you for this fantastic opportunity!
How to prepare for a job interview at Aberdeenshire Council
✨Know Your Tech Basics
Brush up on your knowledge of desktop software and hardware, as well as systems and applications software. Being able to discuss these topics confidently will show that you're ready to provide the customer-focused support Aberdeenshire Council is looking for.
✨Practice Customer Service Scenarios
Since this role involves supporting users via phone and webchat, practice common customer service scenarios. Think about how you would handle different types of queries or issues, and be prepared to demonstrate your problem-solving skills during the interview.
✨Understand the Role and Responsibilities
Familiarise yourself with the job description and the specific duties you'll be performing on the IT Service Desk. This will help you articulate why you're a good fit for the position and how you can contribute to the team.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you determine if it's the right fit for you. Consider asking about the training programme or what a typical day looks like for an IT Modern Apprentice.
