Customer Assistant

Live Life Aberdeenshire are looking for someone with excellent customer service skills to join our libraries and cultural team. This post is based within the Resource Circulation team at Libraries HQ.

As part of the libraries team, you will assist in the provision of library services to the community. As well as having excellent communication skills, you will need good digital skills and the ability to work with all age groups. In addition, the post holder will participate in a range of duties such as helping customers with any enquiries and participating in outreach events. It is essential that you have a flexible approach and an enthusiasm for libraries and culture.

You will be part of the HQ support team dealing with a variety of tasks such as stock management, requests, curricular resources requests, supporting branch libraries etc.

This role may require flexible and weekend working.

There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the organisation.

Informal enquiries to Jane Brebner – 01467 538085

For more information about living and working in Aberdeenshire, please click here

A Privacy Notice giving you information on the data we hold on you, what we do with that data, who we share your data with and your rights under GDPR is available here . Alternatively, we can send a copy if you ask us to by emailing askhr@aberdeenshire.gov.uk

Requirements

This post is regulated work with Children and/or Protected Adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check . Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required . You will be required to provide this check. A confirmed offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

This post has a minimum requirement of one reference, which must be your current or most recent employer.

Aberdeenshire Council appreciates the value of a diverse workforce. We adopt inclusive practices, transparent policies and foster a culture built on mutual respect.

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