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- Tasks: Provide customer-focused support within Aberdeenshire Council's Children's Services Team.
- Company: Join a supportive team dedicated to making a difference in children's lives.
- Benefits: Enjoy hybrid working, flexible hours, and opportunities for professional growth.
- Why this job: Make a real impact while developing valuable skills in a dynamic environment.
- Qualifications: Experience in admin or customer service, especially with children or vulnerable groups.
- Other info: Fixed term role until 30/09/2026 with excellent career development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
This role will sit within Aberdeenshire Councils Children’s Services Team with the primary purpose of the role being to deliver efficient and effective, customer-focused support. Working independently or collaboratively as part of a diverse team, the post holder will be instrumental in maintaining service delivery to a high standard. Initially, training will focus on supporting the fostering team offering the successful candidate a chance to build specialist knowledge and skills in this critical area. Once the successful candidate is gaining in skills and knowledge, they will receive further training and experience across other domains within Children’s Services, broadening their professional expertise and impact.
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Hybrid Working Arrangements
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This role offers hybrid working providing flexibility to support work-life balance while ensuring effective service delivery. Arrangements regarding work location, hours, and technology support will be discussed further at the interview stage, tailored to the needs of both the service and the successful candidate.
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There is a responsibility for the post holder to demonstrate a commitment to quality service delivery through continuous improvement for the benefit of the Service and the organisation.
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Fixed Term for a period not exceeding: 30/09/2026
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Informal enquiries to: Sarah Hadden Tel: 01467 535724
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For more information about living and working in Aberdeenshire, please click here
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Please feel free to read our guidance on Requesting Reasonable Adjustments at Interview, Guaranteed Interview and how to request Alternate Formats and Communication Support
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A Privacy Notice giving you information on the data we hold on you, what we do with that data, who we share your data with and your rights under GDPR is available here.  Alternatively, we can send a copy if you ask us to by emailing askhr@aberdeenshire.gov.uk
Requirements
Key Responsibilities
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- Customer Service Excellence: Act as a first point of contact for internal and external stakeholders, providing courteous, prompt, and accurate responses to queries. Maintain a professional and empathetic approach to all communications, ensuring that service users’ needs are at the forefront of all actions.
- Children’s Services Team Support: Undertake training, learn processes, statutory requirements and best practices. Support the administrative and operational functions of the team, ensuring smooth service delivery to children and families.
- Multi-Disciplinary Collaboration: Work in partnership with colleagues across Children’s Services, sharing information appropriately.
- Process Adherence and Efficiency: Follow strict guidelines and statutory processes with precision, maintaining accurate records and documentation. Ensure all tasks are completed in a timely manner, using sound judgment to prioritise competing demands and escalate concerns as needed.
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Person Specification
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The successful candidate will embody a range of personal and professional attributes that align closely with the values and aspirations of Aberdeenshire Council. The following specification outlines the desired qualities:
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Experience and Qualifications
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- Administrative roles within public sector, charitable, or private organisations
- Customer service positions requiring strong interpersonal skills
- Experience working with children, families, or vulnerable groups
- Involvement in process-driven environments where accuracy and compliance are critical
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This post has a minimum requirement of one references one of which must be your current or most recent employer.
Admin Support Assistant - ABS45375 employer: Aberdeenshire Council
Contact Detail:
Aberdeenshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Support Assistant - ABS45375
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to Aberdeenshire Council. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching the Children’s Services Team. Understand their mission and values so you can show how you fit right in. We want to see your passion for customer service and supporting families!
✨Tip Number 3
Practice common interview questions, especially around teamwork and customer service. We know you’ve got the skills, so let’s make sure you can communicate them clearly and confidently!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Aberdeenshire Council.
We think you need these skills to ace Admin Support Assistant - ABS45375
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role. We want to see how you can bring value to our Children’s Services Team, so don’t hold back on showcasing your relevant experience!
Showcase Customer Service Skills: Since this role is all about customer service excellence, be sure to include examples of how you've provided outstanding support in previous roles. We love seeing candidates who understand the importance of putting service users first!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the position!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Aberdeenshire Council
✨Know Your Role
Before the interview, make sure you thoroughly understand the Admin Support Assistant role and its responsibilities. Familiarise yourself with the key tasks like customer service excellence and multi-disciplinary collaboration. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Skills
Prepare to discuss your previous experience in administrative roles or customer service positions. Think of specific examples where you've successfully handled queries or worked with children and families. Highlight your interpersonal skills and how they align with the values of Aberdeenshire Council.
✨Emphasise Teamwork
Since this role involves working collaboratively within a diverse team, be ready to share examples of how you've effectively collaborated with others in past roles. Discuss how you can contribute to maintaining high service delivery standards while supporting your colleagues.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process for the fostering team or how hybrid working arrangements are structured. This shows your enthusiasm for the role and helps you gauge if the position is the right fit for you.
