At a Glance
- Tasks: Welcome guests with exceptional service and ensure a memorable stay.
- Company: Join the elegant Mercure Aberdeen Caledonian hotel in the city centre.
- Benefits: Enjoy free meals, discounts, and employee assistance programmes.
- Other info: Opportunities for career growth in a supportive team environment.
- Why this job: Be the friendly face that makes every guest's experience special.
- Qualifications: Previous hospitality experience and strong communication skills are preferred.
The predicted salary is between 20000 - 25000 £ per year.
Mercure Aberdeen Caledonian is an elegant Victorian hotel in the city centre, overlooking Union Terrace Gardens.
Who are we looking for? We are on the hunt for an outgoing Receptionist to continue the work of our excellent Front Office team. You’ll be brimming with the friendliness and warmth that TROO is famous for, and capable of energising our front of house operations with your infectious enthusiasm. You’ll be well‑turned out, highly‑motivated and brimming with confidence, which you’ll use to go above and beyond in making each guests’ experience truly special. As you grow in the role, you’ll become a fount of knowledge on the heritage of our unique properties as well as the quality of our food and drink, which you’ll use to keep customers informed and enlightened during their stay. You’ll be the first and last face many of our visitors encounter, effortlessly reflecting our values of Loyalty, Integrity, Versatility and Excellence. And as you make the role your own, you’ll be nurtured and developed with considered career progression to ensure you flourish within our team.
Key Responsibilities
- Welcome all guests and customers to the hotel with exceptional service, including seamless guest check‑in and check‑out processes.
- Uphold the highest standards of service throughout the guests' stay.
- Adhere to hotel and company cash and credit handling procedures, promptly reporting any discrepancies to supervisors or managers.
- Stay informed about hotel occupancy to optimise room sales.
- Seize commercial opportunities by upselling within the department.
- Ensure accurate posting of charges with supporting documentation for guest accounts.
- Handle reservations in accordance with company and brand standards.
- Contribute innovative ideas for department and hotel enhancement.
- Maintain equipment safety and adhere to company guidelines and risk assessments.
- Address customer queries or concerns with professionalism and efficiency.
- Provide support to guests with inquiries, luggage, and booking services when needed.
- Foster positive working relationships with colleagues across the department and hotel.
Qualifications
- Previous experience in a hospitality or customer service role preferred.
- Strong communication and interpersonal skills.
- Ability to multitask and prioritise tasks in a fast‑paced environment.
- Proficiency in handling cash and credit transactions.
- Knowledge of reservation systems is advantageous.
- Commitment to delivering outstanding guest experiences.
Benefits
- Free Meals on Duty
- Food & Beverage Discounts
- Employee Discount Rates
- Long Service Incentives
- Refer a Friend Scheme
- Employee Assistance Programme
Receptionist employer: aberdeen
Mercure Aberdeen Caledonian is an exceptional employer, offering a vibrant work culture where your enthusiasm and dedication to guest service are truly valued. With a focus on employee growth, you will receive tailored career progression opportunities while enjoying benefits such as free meals on duty and generous discounts. Located in the heart of Aberdeen, this elegant hotel not only provides a stunning backdrop for your work but also fosters a supportive environment that encourages innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Mercure Aberdeen Caledonian's unique features and services. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your people skills! As a Receptionist, you'll be the face of the hotel, so it’s crucial to demonstrate your friendliness and warmth. Try role-playing common guest interactions with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Attend hospitality events or join online forums where you can connect with industry professionals. You never know who might have a lead on a job or offer some valuable advice.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it shows initiative and enthusiasm, which are key traits for a Receptionist.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the friendly and warm side of you that matches our hotel’s vibe. Don’t be afraid to show us how your enthusiasm can energise our front of house operations.
Tailor Your Application:Make sure to tailor your application specifically for the Receptionist role at Mercure Aberdeen Caledonian. Highlight any relevant experience in hospitality or customer service, and connect it back to how you can contribute to our team’s success.
Be Professional Yet Approachable:While we love a casual tone, remember to keep it professional too! Use clear language and check for any typos or errors. We’re looking for someone who can communicate effectively with guests, so your written application should reflect that.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at aberdeen
✨Show Your Enthusiasm
As a Receptionist, your energy and friendliness are key. Make sure to convey your enthusiasm for the role during the interview. Share examples of how you've gone above and beyond for customers in previous roles to demonstrate your commitment to exceptional service.
✨Know the Hotel Inside Out
Familiarise yourself with Mercure Aberdeen Caledonian's history, services, and unique features. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the position and ready to provide guests with insightful information.
✨Practice Your Communication Skills
Strong communication is crucial for a Receptionist. Prepare for common interview questions by practising clear and confident responses. Role-play with a friend or family member to enhance your interpersonal skills and ensure you can handle customer queries professionally.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've successfully resolved customer issues in the past. During the interview, share these experiences to highlight your ability to handle challenges efficiently. This will show that you're capable of maintaining high service standards even under pressure.
