At a Glance
- Tasks: Ensure smooth hotel operations overnight, providing exceptional guest service and maintaining financial records.
- Company: Join the elegant Mercure Aberdeen Caledonian, a part of TROO Hospitality.
- Benefits: Free meals, discounts, exclusive travel rates, and long service rewards.
- Other info: Flexible shifts with opportunities for growth in a supportive environment.
- Why this job: Be the night hero, ensuring guests feel safe and welcomed while gaining valuable experience.
- Qualifications: Previous hotel reception experience preferred; strong numerical and communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
Mercure Aberdeen Caledonian is an elegant Victorian hotel in the city centre, overlooking Union Terrace Gardens.
As a Night Auditor, you will play a vital role in ensuring the smooth and efficient operation of the hotel during the overnight period. You will be responsible for delivering exceptional guest service, maintaining accurate financial records, and ensuring the safety and security of both guests and the property throughout the night.
At TROO Hospitality, we cherish and uphold our core values of Loyalty, Integrity, Versatility, and Excellence, and we eagerly seek individuals who exemplify these values in all aspects of their work.
About the role:- Provide a warm and professional welcome to guests during the overnight shift, delivering exceptional customer service at all times.
- Carry out the nightly audit process accurately and efficiently, ensuring all financial transactions and reports are balanced and completed correctly.
- Handle guest check-ins and check-outs, process payments, and respond promptly to guest enquiries and requests.
- Monitor the security of the hotel throughout the night, ensuring a safe environment for guests and team members.
- Prepare daily reports and maintain accurate records in line with company procedures and standards.
- Communicate effectively with other departments to ensure a seamless guest experience and smooth handover between shifts.
- Respond calmly and professionally to any issues or emergencies that may arise during the night shift.
- Maintain a clean, organised, and welcoming front desk and lobby area, reflecting our commitment to excellence.
- Demonstrate flexibility and versatility by supporting other departments when required during quieter periods of the shift.
- Previous experience in a hotel reception or Night Auditor role is preferred.
- Strong numerical and administrative skills with excellent attention to detail.
- Confident using hotel management systems and Microsoft Office applications.
- Excellent communication and interpersonal skills with a professional and friendly approach.
- Ability to work independently, remain organised, and manage responsibilities effectively during overnight shifts.
- A proactive and reliable attitude with the ability to remain calm under pressure.
- Flexibility to work nights, weekends, and public holidays as required.
- A commitment to delivering exceptional guest experiences and upholding TROO Hospitality’s values at all times.
- Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
- Food & Beverage Discounts: Enjoy discounts at our restaurants and bars.
- Employee Discount Rates: Access exclusive travel discounts at our hotels and across the Accor portfolio. Extend the adventure to your loved ones with Friend and Family Rates.
- Long Service Incentives: Celebrate dedication with special rewards and recognition for your loyalty over the years.
- Refer a Friend Scheme: Share the greatness of TROO Hospitality and earn bonuses for every new recruit.
- Employee Assistance Programme: Receive support and guidance when life throws its curveballs.
Night Auditor employer: aberdeen
At Mercure Aberdeen Caledonian, we pride ourselves on being an exceptional employer that values our team members as much as our guests. With a strong commitment to employee growth and a vibrant work culture rooted in our core values of Loyalty, Integrity, Versatility, and Excellence, we offer unique benefits such as free meals on duty, exclusive travel discounts, and long service incentives. Join us in creating memorable experiences for our guests while enjoying a supportive environment that fosters both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Auditor role.
✨Tip Number 2
Practice your interview skills! Prepare for common questions related to guest service and financial accuracy. We suggest doing mock interviews with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your flexibility! Highlight your ability to work nights and weekends during interviews. Employers love candidates who are adaptable and ready to jump in when needed, especially in a bustling hotel environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at Mercure Aberdeen Caledonian and other fantastic hotels in our network.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the Night Auditor role and how you align with our values of Loyalty, Integrity, Versatility, and Excellence.
Tailor Your CV:Make sure your CV is tailored specifically for this position. Highlight any previous experience in hotel reception or as a Night Auditor, and showcase your strong numerical and administrative skills. We love seeing how your background fits perfectly with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. Remember, we appreciate attention to detail, so make sure there are no typos or errors!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to find all the information you need about the role and our company. Plus, it shows us you’re serious about joining the team!
How to prepare for a job interview at aberdeen
✨Know the Hotel Inside Out
Before your interview, take some time to research Mercure Aberdeen Caledonian. Familiarise yourself with its history, values, and services. This will not only show your genuine interest but also help you align your answers with their core values of Loyalty, Integrity, Versatility, and Excellence.
✨Showcase Your Customer Service Skills
As a Night Auditor, exceptional guest service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to handle enquiries and resolve issues calmly, as this will demonstrate your readiness for the role.
✨Demonstrate Your Attention to Detail
Since the role involves maintaining accurate financial records, be ready to discuss how you ensure accuracy in your work. Bring up specific instances where your attention to detail made a difference, whether in previous jobs or during your studies.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various situations, especially emergencies or guest complaints during the night shift. Think through potential scenarios and how you would respond, showcasing your calmness under pressure and problem-solving skills.
