Digital Workplace Engineer (EUC)

Overview

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Job Description

At Aberdeen, our ambition is to be the UK\’s leading Wealth & Investments group. Strengthening talent and culture is a strategic priority. We strive to make Aberdeen a great place to work so we can attract and retain the industry’s best talent. Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders and society. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent. Aberdeen comprises three businesses, Interactive Investor (ii), Investments and Adviser, each of which focuses on meeting and adapting to our clients evolving needs.

• Interactive Investor, the UK’s second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save and invest in the way that works for them.
• Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers.
• Our investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes.

About The Department

The Digital Workplace Engineering team is a key capability within the Digital Workplace Services function. The team works collaboratively across the Group COO, business stakeholders, CoEs & Product Owners. It is responsible for the creation and delivery of our Digital Workplace technology roadmap, maintaining a modern, secure and cost-efficient service. We are passionate about enhancing colleague experience and delivering an evergreen service to our business.

About The Role

The Digital Workplace Engineer will work within a cross-functional team and will be responsible for continuously improving our Digital Workplace Technology, with a specific focus on End User Compute. This is a hands-on technical role that requires experience in design and administration of Intune, Entra, Windows Desktop and core infrastructure services.

Key Responsibilities

• Implement and administer changes across Aberdeen’s EUC / Desktop estate.
• Ensure stability and security of the EUC Global Desktop environment through effective assurance and assessment of our Windows desktop, Microsoft M365 tenant and other 3rd party software.
• Collaborate with operational teams to proactively drive service improvement.
• Drive the adoption of Microsoft services, reviewing usage and DEX telemetry.
• Implementation of core controls/activities that enables CIS and Secure Scores to be enhanced and maintained.
• Focus on FinOps; creating visibility around EUS costs and highlighting where savings could be generated and putting in appropriate controls to help manage departmental budgets and produce reports for show back/charge back models.
• Contribute to the delivery of the EUC roadmap and the associated backlog.
• Responding to internal and external audits in relation to regulatory requirements and being able to help manage the Risk and Control Self-Assessment (RCSA) controls.
• Actively participate in resolving high-priority outages, troubleshooting efforts and capacity/availability planning sessions, when required.
• Create, publish and communicate knowledgebase articles. Monitor technology trends and seek ways to enhance continuous improvement initiatives.
• Implementing and maturing core controls/activities that enable Windows OS & M365 evergreen changes, aligning to Aberdeen’s EUS risk control framework and regulatory requirements.
• Focus on desktop security measures, reducing the attack surface, improving security posture and implementing desktop hardening techniques (e.g. CIS).

About The Candidate

The ideal candidate will possess the following:

• Significant experience managing or supporting IT systems and platforms.
• Implementation digital employee experience (DEX), endpoint management, analytics and automation tools.
• Able to work as part of a team and with multiple key stakeholders and manage competing priorities.
• Proficient in operating within an ITIL environment.
• Skilled in applying continuous engineering and agile methodologies to manage frequent changes and reduce complexity.
• Adept at leveraging automation and AI/ML to drive continuous improvement.

Technical Skills

The candidate is expected to have a proven track record in the use of EUC and Windows Desktop technologies. Recent experience and certifications of some/all of these technical skills are required.

• Intune, SCCM, Entra ID, Active Directory, Group Policy for endpoint management.
• Experience deploying evergreen change for OS and M365.
• Experience deploying Autopilot at scale.
• Endpoint management and Security tooling with a focus on Microsoft Defender (including AV, EDR, ASR).
• Application provisioning/management via Intune, SCCM & Azure experience with App Attach also preferable.
• Experience implementing and managing Azure Virtual Desktop beneficial, including working knowledge of Nerdio.
• Experience implementing zero trust initiatives.
• Proficient working with PowerShell.
• Experience creating scripted remediations for device and desktop performance related issues.
• Desktop and application virtualization.

We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process.

Our Benefits

There’s more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported. When you join us, your reward will be one of the best around. This includes 40 days annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits including gym discounts, season ticket loans and access to an employee discount portal.

Our business

Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas focused on our clients’ changing needs. You can find out more about what we do here.

An inclusive way of working

Whatever way you like to work, if you have the talent and commitment to join our team, we’d like to hear from you. We’ve adopted a blended working approach combining face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business.

An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability please let us know and we’ll be happy to help.

We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.

If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.

Were committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment.

Positions and locations: Scotland, United Kingdom

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Technology, Information and Media