Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help clients, solve problems, and deliver excellent customer service daily.
- Company: Aberdeen is dedicated to investing in people and fostering inclusive work environments.
- Benefits: Gain a nationally recognised qualification, extensive training, and real responsibilities from day one.
- Why this job: Kick-start your career in financial services with a supportive team and clear career pathways.
- Qualifications: No experience needed; just bring your self-motivation and effective communication skills.
- Other info: The programme starts in September 2025 and lasts for 12 months.
Job Description
Location: Edinburgh – 1 Broadway Park
Start Date: September 2025
Are you a high school student eager to get some experience of the working world? Our Customer Service Apprenticeship is designed just for you!
At Aberdeen, we believe in investing in people, and that starts with you. Our Customer Service Apprenticeship is your opportunity to kick-start a rewarding career in financial services, gain a nationally recognised qualification, and build skills that will last a lifetime.
This isn’t just a job; it’s an investment in your tomorrow.
What can you expect from the programme?
As a Customer Service Apprentice, You’ll Be At The Heart Of What We Do – Helping Our Clients, Solving Problems, And Making a Real Difference Every Day. You’ll Learn How To
- Deliver excellent customer service across multiple channels.
- Communicate clearly and confidently with clients and colleagues.
- Understand our products, services, and the wider financial industry.
- Process administrative tasks to support client requirements.
- Work as part of a supportive and inclusive team.
You’ll be supported every step of the way with:
- A dedicated line manager and buddy.
- Extensive training on both product and practical skills.
- A community of fellow apprentices.
- Time to study and complete your qualification.
- Real responsibilities from day one.
About You
Don’t worry if you don’t have much experience or know a lot about the industry yet we’re just looking for individuals who are self-motivated, team-oriented, and effective communicators. More importantly, we value those who can take initiative and tackle challenges head-on.
You will start on the programme in September 2025 on a 12 month fixed term contract.. Once you complete the 12-month programme, if there is an opportunity, you’ll be ready to apply for a permanent role in our Customer Service Team with a clear career pathway ahead.
This program is for those starting their careers, with no work experience or university education.
Our Inclusive Culture
We have a long-term commitment to building inclusive work environments; we value diversity in our workforce and welcome enquiries from everyone. You can find out more about our inclusive culture here.
Please contact us (AberdeenEarlyCareers@abrdn.com) if you require reasonable adjustments to be made to any stage of the recruitment process. Our Early Careers team will be pleased to discuss your needs and ensure that these are accommodated.
We reserve the right to close this job advert earlier than the specified closing date if we receive a high volume of applications. We encourage you to apply as soon as possible to ensure your application is considered.
We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.
If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist. #J-18808-Ljbffr
Customer Service Apprenticeship employer: aberdeen
Contact Detail:
aberdeen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprenticeship
✨Tip Number 1
Research the company and its values. Understanding Aberdeen's commitment to inclusivity and investment in people will help you align your answers during any interviews or discussions, showing that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your communication skills. Since the role involves interacting with clients, try role-playing scenarios with friends or family to build your confidence in delivering excellent customer service.
✨Tip Number 3
Show your initiative! Think of examples from your school or personal life where you've taken charge or solved problems. This will demonstrate your self-motivation and readiness to tackle challenges head-on.
✨Tip Number 4
Network with current or former apprentices if possible. They can provide insights into the programme and share tips on how to stand out as a candidate, giving you an edge in the application process.
We think you need these skills to ace Customer Service Apprenticeship
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Service Apprenticeship. Understand what skills and qualities Aberdeen is looking for, such as self-motivation, teamwork, and effective communication.
Tailor Your CV: Craft your CV to highlight any relevant experiences, even if they are from school projects or volunteer work. Emphasise your communication skills and any instances where you have worked as part of a team.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the apprenticeship and explain why you want to work in customer service. Mention how you align with Aberdeen's values and your eagerness to learn and grow within the company.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at aberdeen
✨Research the Company
Before your interview, take some time to learn about Aberdeen and their values. Understanding their commitment to inclusivity and customer service will help you align your answers with what they are looking for.
✨Prepare for Common Questions
Think about how you would respond to typical interview questions, such as 'What does good customer service mean to you?' or 'Can you give an example of a time you solved a problem?' Practising your answers can boost your confidence.
✨Show Enthusiasm and Initiative
As a candidate with little experience, demonstrating your eagerness to learn and take on challenges is crucial. Be ready to discuss how you can contribute positively to the team and the company.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared to ask the interviewer. This shows your interest in the role and helps you understand more about the apprenticeship programme and the company culture.
