At a Glance
- Tasks: Support client service delivery and manage administrative processes in a dynamic environment.
- Company: Aberdeen is a leading investment company focused on making a positive impact for clients and society.
- Benefits: Enjoy 40 days holiday, a 16% pension contribution, private healthcare, and flexible perks.
- Other info: This is a hybrid role, working 3 days in the office at 1 Broadway Park.
- Why this job: Join a vibrant team dedicated to exceptional service and personal growth in a supportive culture.
- Qualifications: Strong communication skills, good administrative background, and a proactive attitude are essential.
The predicted salary is between 20000 - 28000 £ per year.
Customer Service Adviser (Administration)
Contract type: Full-time, Permanent
Location: 1 Broadway Park, South Gyle, Edinburgh
Competitive package: starting salary £24K, 16% pension, 40 days holiday
Aberdeen is one of the world's largest investment companies, built on a long-standing culture of caring about the future and making a positive impact. Together we invest for a better future.
Our strategy is to build a vibrant and value-creating purpose-led organisation, with the current and future needs of our stakeholders at the heart of all we do. We are structured around three businesses: Investments, Adviser and Personal, focused on the changing needs of our clients.
About The Department:
The Adviser business strategy is to deliver client-led growth and enable our clients to be better investors. Our purpose is to help advisory businesses thrive so they can help their clients prosper.
This exciting role in the Client Servicing Team will play a key role in supporting service across the vector and creating efficiencies for our business.
About The Role:
Reporting into the Head of Client Servicing area, you will manage administrative processes across a number of work requests to ensure a focused approach on tactical and strategic service delivery priorities. You will work in partnership with our Client Engagement Hub telephony team, Relationship Managers, Sales colleagues and back-office teams to deliver a truly world-class service. This is a hybrid role, working 3 days per week from the office at 1 Broadway Park.
Key Responsibilities:
- Build relationships with new and existing adviser firms to provide an exceptional service.
- Be multi-skilled on a number of administrative processes to support client requirements.
- Be driven to deliver high quality output in a timely manner.
- Support process improvement initiatives.
- Support any onboarding, migration or transfer administrative tasks.
- Work closely with our Telephony Team & Relationship Managers to support case ownership and resolution.
- Maintain key databases, ensuring accurate updating of CRM systems.
- Support adviser firms, clients and other third parties by resolving their queries.
About The Candidate:
- Takes pride in delivering world-class customer experiences.
- Good administrative skills & strong service delivery background.
- Self-sufficient, driven and able to work on own initiative.
- Excellent communication skills, both written and verbal.
- Good relationship management skills.
- Proactive in delivering agreed outcomes.
We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire.
Our Benefits:
We offer an environment where you can learn, get involved and be supported. Your reward will include 40 days annual leave, a 16% employer pension contribution, a discretionary performance-based bonus, private healthcare and a range of flexible benefits.
We are committed to providing an inclusive workplace where all forms of difference are valued.
Customer Service Adviser (Administration) employer: aberdeen
Join a forward-thinking company in Edinburgh that prioritises employee well-being and professional growth. With an impressive benefits package including 40 days of annual leave and flexible perks, we foster a supportive work culture that values innovation and collaboration. Our commitment to compliance and excellence in AML practices ensures that you will be part of a team dedicated to making a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser (Administration)
✨Tip Number 1
Familiarise yourself with the financial services industry, especially the role of customer service in investment companies. Understanding the specific challenges and needs of clients in this sector will help you stand out during interviews.
✨Tip Number 2
Demonstrate your adaptability by preparing examples of how you've successfully managed changing priorities in previous roles. This is crucial for the Customer Service Adviser position, where processes may shift frequently.
✨Tip Number 3
Build your knowledge of CRM systems and administrative processes relevant to client servicing. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since the role involves liaising with various teams and clients, being able to convey information clearly and effectively is key to success.
We think you need these skills to ace Customer Service Adviser (Administration)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and administration. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for delivering exceptional customer experiences. Mention specific examples of how you've successfully managed administrative tasks or improved processes in previous roles.
Highlight Communication Skills:Since excellent communication is key for this role, provide examples in your application that demonstrate your written and verbal communication skills. This could include experiences where you effectively resolved client queries or collaborated with teams.
Show Adaptability:The job requires flexibility in handling various administrative processes. In your application, mention instances where you've successfully adapted to changing priorities or learned new systems quickly.
How to prepare for a job interview at aberdeen
✨Understand the Company Culture
Before your interview, take some time to research Aberdeen's values and culture. They pride themselves on making a positive impact and caring about the future. Showing that you align with their mission can set you apart from other candidates.
✨Demonstrate Your Administrative Skills
Since the role requires strong administrative skills, be prepared to discuss your experience in managing processes and delivering high-quality output. Bring examples of how you've successfully handled similar tasks in previous roles.
✨Showcase Your Communication Abilities
Excellent communication is key for this position. Be ready to demonstrate your verbal and written communication skills during the interview. You might be asked to explain complex information clearly, so practice articulating your thoughts succinctly.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you've had to manage changing priorities or resolve client issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
