Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide Level 2 technical support for investment platforms and troubleshoot connectivity issues.
- Company: Join Aberdeen, a leading Wealth & Investments group focused on technology and talent.
- Benefits: Enjoy 40 days' leave, a generous pension contribution, and flexible benefits.
- Why this job: Make a real impact in a dynamic tech environment while supporting global operations.
- Qualifications: Experience with Charles River or similar platforms and strong analytical skills required.
- Other info: Great opportunity for career growth in a supportive and collaborative team.
The predicted salary is between 36000 - 60000 £ per year.
Join Aberdeen’s Asset Management Technology team as a Level 2 Technical Support Analyst focused on the Order Management System (OMS) and its connected applications.
Aberdeen is a leading Wealth & Investments group. Our aim is to be the UK’s premier wealth group, driven by technology, talent and a culture that puts stakeholders at the heart of everything we do. We are committed to growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand.
About the Role
We are seeking a CRIMS Technical Support Analyst to join our Asset Management Technology team. This Level 2 technical support role focuses on the Order Management System (OMS), connected applications and external venues. The team supports OMS operations across global regions (APAC, EMEA, AMRS).
Key Responsibilities
- Provide Level 2 Technical support for front-office investment platforms, ensuring timely resolution of incidents and service requests.
- Deliver real-time support for the investment management system (Charles River IMS / CRIMS) and related OMS components.
- Monitor system health and performance, proactively identify issues and implement fixes to maintain platform stability.
- Perform alert handling, log analysis and performance tuning of the platform.
- Troubleshoot OMS connectivity issues using FIX protocol and network diagnostic tools.
- Collaborate with Asset Management Development teams to enhance platform features or resolve technical issues.
- Work with end users to identify workflow improvements and maximise system value.
- Act as an escalation point for Level 1 support, resolving complex technical issues and liaising with vendors for defect fixes.
- Apply ITIL principles for incident, problem and change management to ensure operational excellence.
- Design and document processes and procedures for BAU investment activities and support.
- Participate in platform upgrade projects, patch deployments and integration testing.
- Ensure adherence to regulatory standards through system controls and audit-ready documentation.
About the Candidate
- Technical support experience on Charles River or equivalent OMS/IMS platform.
- Strong customer focus and ability to recommend practical, timely solutions.
- Analytical skills and SQL/Excel proficiency.
- Ability to utilise SQL and scripting (PowerShell) for data analysis and automation of support tasks.
- Experience with FIX protocol, OMS connectivity and desk-based dealing applications in an enterprise environment.
- Understanding of investment products (funds, ETFs, equities, fixed income, OTC).
- Experience with Windows Server environments and network troubleshooting (Telnet).
- Excellent communication for liaising with stakeholders and internal teams.
- Familiarity with support ticketing systems such as ServiceNow, JIRA or equivalent.
- Ability to work under pressure, prioritise tasks and meet deadlines.
- Team-oriented approach with a focus on knowledge sharing and best practices.
Desirable Skills
- Understanding of Enterprise Scheduling Systems.
- ITIL v4 Foundation or ITIL Service Operations.
- PowerShell scripting or equivalent scripting language.
Benefits
We offer a competitive salary and benefits package including 40 days’ annual leave, a 16% employer pension contribution, discretionary performance-based bonus (where applicable), private healthcare and flexible benefits such as gym discounts, season ticket loans and employee discount portal.
Equal Opportunity
Aberdeen is a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. We will support you through the application process.
CRIMS Technical Support Analyst employer: aberdeen
Contact Detail:
aberdeen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRIMS Technical Support Analyst
✨Tip Number 1
Get to know the company inside out! Research Aberdeen’s Asset Management Technology team and understand their values, especially how they prioritise stakeholders. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Having someone on the inside can give you valuable insights and even a referral, which can make all the difference in landing that interview.
✨Tip Number 3
Prepare for the technical side! Brush up on your knowledge of Charles River IMS and the FIX protocol. Being able to discuss these topics confidently during interviews will set you apart from other candidates who might not be as prepared.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Aberdeen.
We think you need these skills to ace CRIMS Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the CRIMS Technical Support Analyst role. Highlight your experience with Charles River IMS or similar platforms, and don’t forget to showcase your technical skills like SQL and PowerShell. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Aberdeen. We love seeing candidates who are genuinely excited about technology and investment management.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We’re looking for someone who can think on their feet and provide practical solutions, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re proactive and keen to join our team at Aberdeen!
How to prepare for a job interview at aberdeen
✨Know Your OMS Inside Out
Before the interview, make sure you have a solid understanding of the Order Management System (OMS) and its components. Brush up on your knowledge of Charles River IMS and be ready to discuss how you've used it in past roles or projects.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about times when you had to troubleshoot connectivity problems using FIX protocol or network diagnostic tools, and be ready to explain your thought process.
✨Demonstrate Your Customer Focus
Aberdeen values strong customer service, so be prepared to discuss how you've prioritised user needs in previous roles. Share examples of how you've collaborated with end users to improve workflows and maximise system value.
✨Get Familiar with ITIL Principles
Since this role involves applying ITIL principles for incident and change management, it’s a good idea to brush up on these concepts. Be ready to discuss how you've implemented these practices in your previous work to ensure operational excellence.
