Senior Security Control Room Operator

At Aberdeen, our ambition is to be the UK’s leading Wealth & Investments group. Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry’s best talent. Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.

The Security and Resilience Control Centre (SaRCC) operates around the clock, with a Controller and Operator working together on every shift to manage Aberdeen’s physical security, technical surveillance systems and incident escalation processes. The Controller leads operational activity on shift, ensuring strong coordination, oversight and communication across the estate. The team operates in close partnership with the SaRCC Specialist and plays a critical role in crisis response and business continuity.

The Senior Security Control Room Operator leads the operational delivery of the SaRCC, acting as the first point of command for incidents, directing the Operator, and ensuring that all calls, alarms and events are managed effectively. You will work 12‑hour shifts on a four‑days‑on, four‑days‑off, four‑nights‑on pattern and be responsible for shift performance, task prioritisation and maintaining system integrity. The role includes mentoring and training Operators, ensuring high standards of reporting, and supporting decision‑making in the absence of the SaRCC Specialist. Enhanced rate overtime opportunities are available.

• Lead the Operator on shift, ensuring effective task allocation, information flow and operational continuity.
• Act as first line of command during incidents, ensuring appropriate escalation and coordination across the estate.
• Manage alarms, calls and system events, ensuring timely prioritisation and response.
• Monitor and operate CCTV, access control, intruder detection and building management systems.
• Support the training, coaching and development of Operators and security staff.

About the Candidate: Experience in a security control room or similar operational environment and are confident directing others in fast‑moving situations. Strong corporate experience, sound judgment and effective decision‑making are essential. Strong leadership qualities and can mentor less experienced colleagues while maintaining calm and professionalism under pressure. Highly reliable, comfortable using Microsoft tools and capable of interpreting information from multiple systems to maintain situational awareness. A background in corporate security, police or military roles is advantageous, and evidence of commitment to learning or professional development is welcomed.

Aberdeen is a Disability Confident Committed employer. We are committed to offering an interview to applicants with a disability who meet the minimum criteria for the role. If you would like to request any reasonable adjustments during the recruitment process, please let us know.

There’s more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported. When you join us, your reward will be one of the best around. This includes 20 days’ annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits – including gym discounts, season ticket loans and access to an employee discount portal.

Whatever way you like to work, if you have the talent and commitment to join our team, we’d like to hear from you. At Aberdeen we’ve adopted a ‘blended working’ approach. This approach combines the benefits of face‑to‑face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business.

An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements – for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability – please let us know and we’ll be happy to help. We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment.

We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.