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For Companies At a Glance
- Tasks: Design and oversee IT services, ensuring they meet business objectives and stakeholder needs.
- Company: Join Aberdeen, a leading Wealth & Investments group focused on client success and innovative solutions.
- Benefits: Enjoy 40 days' leave, 16% pension contribution, private healthcare, and flexible perks like gym discounts.
- Why this job: Be part of a dynamic team that values collaboration, inclusivity, and making a positive impact.
- Qualifications: Knowledge of ITIL, strong communication skills, and experience in IT service or analysis are essential.
- Other info: We embrace blended working and support diverse perspectives for an inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
At Aberdeen, our ambition is to be the UK’s leading Wealth & Investments group. Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry’s best talent.
Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society. We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.
Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients’ evolving needs:
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interactive investor, the UK’s second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them.
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Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers.
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Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes.
About The Role
The purpose of the role is to ensure the effective design of IT services, aligning with strategic business objectives and service management principles, overseeing their acceptance by IT support teams in readiness for going live in our production environment.You will work with multiple stakeholder groups to design IT services and ensure their requirements are fulfilled by delivery teams. You will also provide value-add IT service impact information to support the delivery of new and changed services.
Key Responsibilities
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Establish and maintain strong and productive relationships with key stakeholders at all levels of Aberdeen PLC and our strategic suppliers.
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Be the IT service management expert on programmed and B.A.U IT delivery work – assessing IT service design requirements and scoping service design and transition work accordingly
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Deliver IT service designs and IT support models to enable optimised management of IT services
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Ensure appropriate arrangements are agreed and documented for early life support, immediately after go-live
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Provide oversight to assurance of services to be accepted by Aberdeen IT support teams and strategic suppliers
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Maintain application service information in IT configuration management database, ensuring currency and accuracy
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Deliver regular review and update of IT support models
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Provide IT service impact analysis and management information to support service design and service management operations
About The Candidate
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Working knowledge of ITIL/Service Management best practice
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Strong communication and influencing skills, with experience managing complex shareholder relationships with differing priorities.
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Ability to lead and facilitate meetings and workshops for multiple stakeholder groups
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Ability to produce high quality documentation which will be used by IT operations teams
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Ability to present complex analysis and management information to different stakeholder audiences
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Familiarity with risk management policy and process in Financial Services
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Strong collaboration skills; flexibility and comfort with ambiguity are essential
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Experience in an IT service or analysis discipline with a working knowledge of an IT governance framework (Such as COBIT) would be advantageous
We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process.
Our Benefits
There\’s more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.
When you join us, your reward will be one of the best around. This includes 40 days’ annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits – including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefitshere.
Our Business
Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas – our vectors of growth – focused on our clients’ changing needs. You can find out more about what we dohere.
An inclusive way of working
Whatever way you like to work, if you have the talent and commitment to join our team, we’d like to hear from you.
At Aberdeen we’ve adopted a ‘blended working’ approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business.
An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements – for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability – please let us know and we’ll be happy to help.
We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone. If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist. #J-18808-Ljbffr
IT Service Design and Transition Analyst employer: Aberdeen Standard Investments
Contact Detail:
Aberdeen Standard Investments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Design and Transition Analyst
✨Tip Number 1
Familiarise yourself with ITIL and service management best practices, as these are crucial for the role. Consider obtaining relevant certifications or attending workshops to deepen your understanding, which will help you stand out during discussions with stakeholders.
✨Tip Number 2
Develop your communication and influencing skills by engaging in networking events or joining professional groups related to IT service management. This will not only enhance your ability to manage complex relationships but also expand your professional network, which can be beneficial when applying.
✨Tip Number 3
Practice leading meetings and workshops by volunteering for group projects or community initiatives. This experience will help you build confidence in facilitating discussions and presenting information, which is essential for the role at Aberdeen.
✨Tip Number 4
Stay updated on the latest trends in IT governance frameworks like COBIT. Engaging with online forums or reading industry publications can provide insights that will be valuable during interviews and demonstrate your commitment to continuous learning.
We think you need these skills to ace IT Service Design and Transition Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the IT Service Design and Transition Analyst position. Tailor your application to highlight how your skills and experiences align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your working knowledge of ITIL and any experience in IT service management. Provide specific examples of how you've successfully managed stakeholder relationships and delivered IT service designs in previous roles.
Craft a Strong Cover Letter: Your cover letter should not only express your interest in the role but also demonstrate your understanding of Aberdeen's goals and values. Mention how you can contribute to their ambition of being the UK’s leading Wealth & Investments group.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role you're applying for.
How to prepare for a job interview at Aberdeen Standard Investments
✨Understand ITIL and Service Management
Make sure you have a solid grasp of ITIL principles and service management best practices. Be prepared to discuss how these frameworks can be applied in the role, as this will demonstrate your expertise and alignment with the company's focus on effective IT service design.
✨Showcase Your Communication Skills
Since the role involves managing complex stakeholder relationships, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated with different audiences in the past, especially in challenging situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle ambiguity. Think of scenarios where you've had to lead meetings or workshops, and be ready to explain your approach and the outcomes.
✨Highlight Your Documentation Skills
The ability to produce high-quality documentation is crucial for this role. Bring samples of your previous work if possible, and be ready to discuss your process for creating clear and concise documentation that meets the needs of IT operations teams.
