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- Tasks: Lead a team to ensure smooth operations and exceptional customer service at Aberdeen Sports Village.
- Company: Join Aberdeen Sports Village, a vibrant hub for sports and leisure activities.
- Benefits: Enjoy competitive pay, generous holidays, free gym access, and professional development opportunities.
- Why this job: Be part of a supportive team culture while making a positive impact in the sports community.
- Qualifications: Experience in a supervisory role and strong customer service skills are essential.
- Other info: Must be available for rotational shifts, including evenings and weekends.
The predicted salary is between 28800 - 43200 £ per year.
Team Supervisor – Aberdeen, Aberdeenshire Join Our Team as a Team Supervisor at Aberdeen Sports Village! Are you a motivated leader with a passion for delivering exceptional customer experiences in a dynamic sports environment? Aberdeen Sports Village (ASV) is looking for a dedicated Team Supervisor to join our team! Why Join Us? At ASV, we believe in providing a vibrant and rewarding work environment. As part of our team, you’ll enjoy: Competitive Salary Generous Holiday Allowance Free Gym and Swim Membership Access to World-Class Sports Facilities Opportunities for Training & Professional Development A Supportive and Inclusive Team Culture About the Role As a Team Supervisor , you will play a key role in ensuring the safe and smooth operation of our facilities while providing outstanding service to our customers. You’ll lead and support a team of Operations Assistants, ensuring high performance and adherence to safety standards. Your responsibilities will include: Supervising day-to-day operations, including large events, the swimming pools, classes and sports set-ups Ensuring adequate staff coverage and handling operational challenges Being the key point of contact for emergency situations, including first aid and fire evacuations Monitoring and maintaining sports equipment and pool plant operations Providing excellent customer service and resolving inquiries efficiently Managing administrative tasks such as staff rotas, training, and performance reviews Who We\’re Looking For We are seeking an enthusiastic, proactive individual with: Experience in a supervisory role within a sports or leisure environment Strong customer service and problem-solving skills A valid NPLQ (National Pool Lifeguard Qualification) or willingness to obtain one A team-focused mindset with the ability to motivate and lead others Availability to work on a rotational shift basis , including evenings, weekends, and public holidays Ready to Join the ASV Team? If you’re looking for an exciting opportunity to grow your career in a leading sports facility, apply now!
Team Supervisor - Aberdeen, Aberdeenshire employer: Aberdeen Sports Village
Contact Detail:
Aberdeen Sports Village Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Supervisor - Aberdeen, Aberdeenshire
✨Tip Number 1
Familiarize yourself with the specific operations and services offered at Aberdeen Sports Village. Understanding their facilities and customer service approach will help you demonstrate your enthusiasm and fit for the role during the interview.
✨Tip Number 2
Highlight any previous experience in a supervisory role, especially in sports or leisure environments. Be prepared to discuss how you've successfully led teams and handled operational challenges in similar settings.
✨Tip Number 3
If you don’t already have an NPLQ qualification, show your willingness to obtain it quickly. This demonstrates your commitment to safety and readiness to take on the responsibilities of the Team Supervisor role.
✨Tip Number 4
Prepare examples of how you've provided excellent customer service in past roles. Being able to share specific instances where you resolved inquiries or improved customer experiences will set you apart from other candidates.
We think you need these skills to ace Team Supervisor - Aberdeen, Aberdeenshire
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Team Supervisor position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Highlight Leadership Experience: In your CV and cover letter, emphasize any previous supervisory roles you've held, particularly in sports or leisure environments. Provide specific examples of how you led a team and ensured high performance.
Showcase Customer Service Skills: Demonstrate your strong customer service abilities by including examples of how you've resolved inquiries or handled challenging situations in the past. This will show that you are well-equipped to provide exceptional service at ASV.
Tailor Your Application: Make sure to customize your CV and cover letter for this specific role. Use keywords from the job description, such as 'team-focused mindset' and 'operational challenges', to align your application with what ASV is looking for.
How to prepare for a job interview at Aberdeen Sports Village
✨Show Your Leadership Skills
As a Team Supervisor, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you successfully led a team or managed a challenging situation. Highlight how you motivated your team and ensured high performance.
✨Emphasize Customer Service Experience
Customer service is key in this role. Be ready to discuss specific instances where you provided exceptional service or resolved customer inquiries effectively. This will show that you understand the importance of customer satisfaction in a sports environment.
✨Familiarize Yourself with Safety Protocols
Since you'll be the key point of contact for emergency situations, it's crucial to know safety protocols. Brush up on first aid and fire evacuation procedures, and be prepared to discuss how you would handle emergencies in the facility.
✨Demonstrate Flexibility and Availability
The role requires availability for rotational shifts, including evenings and weekends. Make sure to express your willingness to work these hours and provide examples of how you've managed similar schedules in the past.
