At a Glance
- Tasks: Join us as a Customer Experience Assistant, delivering top-notch service in our vibrant venues.
- Company: Be part of a dynamic team at Aberdeen Performing Arts, a leading hospitality provider.
- Benefits: Enjoy living wage, staff discounts, sociable hours, and exciting social events.
- Other info: Flexible casual and contract positions available; apply via CV or creative video/audio.
- Why this job: Gain valuable experience in a fast-paced environment while making guests' experiences unforgettable.
- Qualifications: Must be 18+, with experience in hospitality and a passion for customer service.
Customer Experience Assistant – Hospitality
Contract type: Both casual & contract positions available.
We are recruiting enthusiastic Customer Experience Assistants to join our team as we gear up for a busy Autumn season. This is a fantastic opportunity to bring your passion for hospitality to life in a fast‑paced, customer‑focused environment across our vibrant venues.
Positions are both casual and contract. The majority are part-time, but there is potential for contract roles of 30 hours or more for the right candidate.
The Role
- Deliver exceptional customer service, ensuring every guest has a safe and memorable experience.
- Prepare and serve drinks and food across our bars and café bars, including high‑volume service during pre‑show and interval times.
- Support daytime café bar services at Coda (Music Hall) and The Terrace (His Majesty’s Theatre).
- Assist in providing hospitality for corporate events, conferences, and special occasions.
About You
Salary: £13.45 per hour.
Experience Required
- Hospitality
- Café
- Café Bar
- Bars
- Barista
- Food Preparation
- Food and Beverage
- Waiting staff
Customer Experience Assistant – Hospitality employer: Aberdeen Performing Arts
Aberdeen Performing Arts is an excellent employer, offering a vibrant work culture where creativity and collaboration thrive. As a Hospitality Supervisor, you will enjoy competitive pay of £14.56 per hour, alongside diverse employee benefits and ample opportunities for professional growth within a dynamic environment that prioritises exceptional guest experiences across multiple venues.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Assistant – Hospitality
✨Tip Number 1
Familiarise yourself with the specific venues and their offerings. Understanding the unique atmosphere and services of each location can help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience in hospitality settings. Be prepared to share specific examples of how you've handled high-pressure situations or provided exceptional service, as this will resonate well with the hiring team.
✨Tip Number 3
Show your flexibility and availability for evening and weekend shifts. Since the role requires regular work during these times, emphasising your willingness to adapt your schedule can make you a more attractive candidate.
✨Tip Number 4
Consider applying via video or audio if you're comfortable. This can set you apart from other candidates and allow you to showcase your personality and enthusiasm for the role in a dynamic way.
We think you need these skills to ace Customer Experience Assistant – Hospitality
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality, particularly in restaurants and bars. Emphasise any customer service roles you've held and specific skills that align with the job description.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for hospitality and customer service. Mention why you want to work for this company and how your experience makes you a great fit for the role.
Highlight Availability:Clearly state your availability for evening and weekend shifts in your application. This is crucial as the role requires flexibility, especially on Fridays and Saturdays.
Consider Alternative Formats:If you're comfortable, consider applying via video or audio. Keep it concise (under 5 minutes) and ensure it's saved in an accessible format. This can help you stand out from other applicants.
How to prepare for a job interview at Aberdeen Performing Arts
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to ensure a great customer experience, as this will resonate well with the interviewers.
✨Demonstrate Customer-Focused Skills
Prepare examples that highlight your customer service skills. Think of situations where you successfully handled difficult customers or busy periods, showcasing your ability to maintain composure and deliver excellent service under pressure.
✨Be Ready for Practical Scenarios
Since the role involves serving food and drinks, be prepared for practical questions or scenarios. You might be asked how you would handle a high-volume service situation, so think through your responses in advance.
✨Highlight Your Availability
Given the need for evening and weekend shifts, make sure to clearly communicate your availability during the interview. This shows your commitment and flexibility, which are key traits for a Customer Experience Assistant.
