ServiceNow Scrum Master / Business Analyst in Edinburgh

At Aberdeen, our ambition is to be the UK’s leading Wealth & Investments group. Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry’s best talent. Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society.

We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.

Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients’ evolving needs:

• Interactive investor, the UK’s second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them.
• Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers.
• Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes.

About the Department: Our Technology and ServiceNow team sits at the heart of delivering efficient, scalable and value-driven solutions across Aberdeen. Working closely with business stakeholders, Product Owners, delivery teams and external partners, the team supports strategic transformation and continuous improvement initiatives. Through collaborative Agile ways of working, we enable smarter processes, stronger governance and enhanced services that help Aberdeen deliver on its purpose of enabling our clients to be better investors.

About the Role: We are looking for an experienced Business Analyst / Scrum Master to join our Edinburgh-based team on a permanent basis. This is a pivotal role that combines business analysis expertise with Agile delivery leadership to drive change across a mature and evolving ServiceNow environment. You will act as the bridge between business and technology teams, ensuring priorities are clear, requirements are well defined and delivery teams are empowered to deliver high-quality outcomes. The role offers excellent exposure to senior stakeholders, strategic initiatives and platform innovation, making it an exciting opportunity to develop your career while making a measurable impact. Our blended working approach supports flexibility while maintaining strong collaboration and team connection.

Key Responsibilities:

• Partner with stakeholders to capture, analyse and refine business requirements, translating needs into user stories, features, epics and acceptance criteria.
• Facilitate Agile ceremonies, workshops and backlog refinement sessions that drive collaboration, transparency and delivery momentum.
• Support Product Owners in shaping demand, prioritising work and maintaining a value-driven backlog aligned to business outcomes.
• Remove delivery obstacles, manage dependencies and coordinate across teams, suppliers and stakeholders to enable successful change delivery.
• Support testing, business readiness and solution validation activities to ensure outcomes meet agreed requirements and objectives.
• Identify opportunities for process improvement, automation and innovation through effective use of ServiceNow capabilities.

About the Candidate - Essential skills:

• Proven experience as a Business Analyst within Agile technology delivery environments.
• Experience working with ServiceNow and a strong understanding of core platform capabilities.
• Excellent stakeholder management, facilitation and communication skills.
• Experience managing backlogs, requirements and priorities using Azure DevOps, Jira or similar tools.
• Ability to manage risks, dependencies and competing priorities within a fast-paced environment.

Desirable:

• ServiceNow certifications
• Experience in complex ServiceNow environments
• Working with third-party or offshore teams
• Professional certifications such as CBAP, BCS Business Analysis, PSM, CSM, AgilePM or SAFe.

We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process.

Our benefits: There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported. When you join us, your reward will be one of the best around. This includes 40 days’ annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits – including gym discounts, season ticket loans and access to an employee discount portal.

An inclusive way of working: Whatever way you like to work, if you have the talent and commitment to join our team, we’d like to hear from you. At Aberdeen we’ve adopted a ‘blended working’ approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business.

An inclusive culture, where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements – for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability – please let us know and we’ll be happy to help.

We’re committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense – this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity, sexual orientation, disability, religion or belief and ethnicity and geographical provenance. We support a culture that values meritocracy, fairness and transparency and welcomes enquiries from everyone.

If you need assistance or an adjustment due to a disability please let us know as part of your application and we will assist.

Summary:

Location: Edinburgh
Type: Full time