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Job title: Relief Support Practitioner | Wernham House

Responsible to: Independent Living Service Manager

Hours of work: This role offers flexible working, including mornings, evenings and weekends

Salary: £13.46 per hour plus annual leave allowance

Required qualifications: A qualification of N/SVQ3 in Care, or equivalent or the willingness and ability to attain this within five years.

Main Responsibilities

• Lead and participate in the provision of a high standard of person-led care and support for service users in their own homes, in line with individual care plans and risk assessments, organisational policies, national standards, codes of practice and legislation.
• Communicate effectively with service users, families and multi-disciplinary teams, record appropriate care notes and create a safe, positive and enabling environment.

Job activities

• Work shifts as required, including evenings/weekends/night hours, working effectively as part of a team
• Form, develop, sustain and maintain relationships with Service Users through person-centred, trauma informed emotional and practical care and support
• Assess and review Service Users’ strengths and needs through accurate & appropriate information gathering, professional recording and case management
• Ensure that the basic humanistic needs of Service Users are addressed and met and where required assist Service Users with medication and personal care (food, prompt bathing, continence etc)
• Support Service Users with alcohol and substance use/mental health issues using harm minimisation approach and recovery models
• Intervene in a crisis to effectively pre-empt and/or de-escalate accidents and incidents
• Engage in partnership working by liaising/working in compliance with Confidentiality and GDPR with a wide range of agencies on behalf of the Service User, including but not limited to Social Work, Housing, Health and Social Care, Police, Courts, Department for Work & Pensions, utility companies, debt agencies, statutory authorities, and other third sector agencies
• Assist in the protection of Service Users from risk of harm and work with other agencies to ensure appropriate Safeguarding
• Ensure that Service Users’ views remain paramount, provide agreed advocacy on Service Users’ behalf and generally assist with communication issues and ensure that potential obstacles such as literacy & numeracy are assessed and addressed
• Work with Service Users to tackle debts, budget and maximise their income
• Plan/participate and assist Service User involvement in quality social activities on a one–to–one and group basis.
• Assist with the day-to-day issues relating to the building from where the service is delivered (health & safety, cleaning, other maintenance, etc)
• Carry out other relevant work commensurate with the post as required