Support Practitioner | Care at Home Service in Aberdeen

About Us

Aberdeen Cyrenians have provided front-line services and care in the North East for over 50+ years, empowering vulnerable and socially excluded people to overcome their personal challenges, make informed choices and move towards positive outcomes, promoting dignity, inclusiveness and equality throughout communities. You can find out more about our organisation and our impact at our website.

Our organisation exists to support anyone and everyone who is facing difficulty and we provide a wide range of life-changing services including support to people who are homeless or at risk of homelessness, have experienced abuse, are at risk of violence, are at high financial risk, struggling with mental health issues, struggling with substance addiction, social exclusion or involved in the justice system.

Responsible to: Independent Living Service Manager

Hours of work: Full-time (36.5 hours per week)

Contract: Permanent

Salary: £23,760

Location: Field-based working across all three localities of Aberdeen City

Main Responsibilities

• Lead and participate in the provision of a high standard of person-led care and support for service users in their own homes, in line with individual care plans and risk assessments, organisational policies, national standards, codes of practice and legislation.
• Communicate effectively with service users, families and multi-disciplinary teams, record appropriate care notes and create a safe, positive and enabling environment.

Job Activities

• Understand the physical, emotional, cultural, and social needs of the service users, including a wide range of needs, illnesses and disabilities.
• Provide a wide range of domiciliary care including personal and continence care, managing medication, household tasks and meal preparation as agreed in individual care plans.
• Have an understanding of palliative and end-of-life care.
• Have an understanding of working with individuals who may be elderly and vulnerable.
• Work to a person-centred and enabling approach.
• Observe and promote the service user’s choice, independence, dignity, privacy, fulfilment and other rights.
• Actively support other Support Practitioners.
• Undertake the tasks detailed in the service user’s care and support plan using trauma-informed practices.
• Provide input into the care and support plans alongside the service user.
• Use manual handling equipment safely and correctly.
• Establish and maintain good communication and develop effective working relationships with service users, families and multi-disciplinary teams.

Essential

• A minimum qualification of N/SVQ3 in Adult Health and Social Care, or equivalent professional qualification or equivalent professional experience and a willingness to work towards SVQ3.
• Literacy and numeracy at a level to maintain all the appropriate paperwork and report writing.

Systems

• Maintenance of records – Utilisation of PASS to record all information in relation to Service User Case Management.
• Team meeting attendance.
• Office 365 and IT Platforms.

Quality Standards

• Work to the appropriate Care Inspectorate standards.
• Work to the appropriate Scottish Social Services Council standards.
• Work to the appropriate Office of the Scottish Charity Regulator standards.
• Work to organisational standards.
• Work to the appropriate Environmental Health standards.

General Terms of Reference

• Work on their own and as part of teams, both within Aberdeen Cyrenians and with partnership organisations.
• Maximise their own performance and contribution.
• Ensure they comply with internal and external regulations, procedures and other requirements pertaining to the service.
• Maintain the good reputation of the organisation.
• Keep abreast of developments and legislation relevant to the service’s range of activities.
• Seek to improve their knowledge and skills by both formal and informal means.
• Carry out other relevant work commensurate with the post as required.

Aims, values and behaviours

• Be respectful of and work in accordance with the core values and behaviours of the organisation.
• Respect and work in accordance with our Equality and Diversity Policy and ensure its promotion in the course of your daily work.
• Have a duty to take care of your own health and safety and that of others who may be affected by your actions at work.
• Co-operate with employers and co-workers to help everyone meet their legal requirements.
• Raise any specific queries or concerns you have regarding your workplace with your line manager or health and safety representative.

Other information

• Comprehensive training through our online Learning Management System.
• Opportunity to pursue on the job qualifications and career progression.
• Online timesheets and expenses.
• We are a Living Wage Foundation accredited employer - pay is reviewed annually each April.
• Benefits including Bike to Work Scheme and an Employee Assistance programme.
• A warm and friendly team environment where everyone is valued.
• Mileage paid at the national rate.

It’s important to us that we recruit people who share our values and who want to make a difference. Our interview process is designed to get to know you better and to find out why you want to work for us. If you are nervous, please don’t be – there are no right or wrong answers.

Because we work with vulnerable people, we have a responsibility to safeguard them. We undertake background and reference checks, and it is a term of employment with us that all employees register with the Protecting Vulnerable Groups ("PVG") scheme operated by Disclosure Scotland.

We guarantee an interview to candidates who have lived experience within the areas of society and the issues that we support and those who are care experienced, subject to meeting the minimum criteria for the role.

We’re an equal opportunities employer and value diversity – exclusion has no place in our workplaces. If you need us to make reasonable adjustments to allow you to attend an interview with us, just let us know.

We regret that due to current Home Office rules, we are not able to sponsor applicants for this role, so you must be eligible to live and work in the UK without sponsorship.

Closing Date: Monday, 16th March 2026. We review applications throughout the advertising period and reserve the right to close the advert early should sufficient applications be received.