Senior Housing & Support Officer - ABC12839

This is a community-based role responsible for improving quality of life in households and across communities. The role involves managing a team to support Council tenants to manage and maintain tenancies to improve outcomes by responding to, and reducing, need and risk. The postholder will contribute to realising our vision for a place where all people can prosper and has a critical role in ensuring tenants in our most vulnerable communities are supported by helping prevent harm and intervening early where there is risk. This includes working with households to respond to early identification of Adult and Child Protection concerns to remove the risk of escalation above relevant thresholds, and accelerating the provision of secure tenancies through the Housing 1st and Rapid Rehousing Transition Plans.

The Post Holder Needs To Hold As a Minimum:

• Educated to higher grade qualification or equivalent and/or ability to demonstrate significant experience related to the role
• Evidence of continuous professional development

The Postholder Is Able To Demonstrate:

• Skills and experience in developing and sustaining relationships with people and communities with complex needs
• Ability to focus on the best outcome for each household and work to achieve it with them
• Ability to deliver public services to required standards and outcomes
• Ability to work autonomously, managing own workload, deadlines and appointments, exercise judgement and initiative, take personal responsibility and accountability for your own practice
• Ability to identify vulnerable people, assess needs and implement actions to achieve better outcomes
• Ability to assess and respond to risk within complex situations
• Ability to communicate and influence effectively in both oral and written forms with a wide range of audience
• Ability to produce and maintain accurate reports and documentation
• Ability to use a range of computer packages, e.g. Microsoft Office
• Qualified or working towards mandatory achievement of level 4 SVQ (SCQF Level 9) Health and Social Care related qualification to meet registration requirements at supervisory level
• Ability to work collaboratively within a multi-disciplinary context
• Ability to empathise with, and help, people who are recognised as vulnerable
• Understanding of Housing Policy and Legislation
• Equality Act 2010
• Change management process and principles
• Management of information and Data Protection requirements
• Compliance with all Health and Safety procedures
• Compliance and understanding of child/adult safeguarding

Commitment to:

• Improving outcomes for people and communities
• Improving the customer experience
• Successfully achieving CIH Level 3 in Housing qualification within 18 months from appointment
• Continuous learning and reflective practice including restorative justice and mediation skills
• Responsible for ensuring your own registration with SSSC and the PVG scheme on an ongoing basis
• Adhere to SSSC Codes of Practice and National Care Standards

About Us:

Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion.

Flexible Working:

We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.

Disability Confident:

We are a Disability Confident Employer. If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact AskHR@aberdeencity.gov.uk.

Armed Forces:

We are a forces-friendly employer, have signed the Armed Forces Covenant and are a gold award recipient in the Defence Employer Recognition Scheme.

Guaranteed Interview Scheme:

We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for the role they are applying for.

Please note that eligibility to work in the UK is dependent on legal status and all applicants must have the right to live and work in the UK.