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For Companies At a Glance
- Tasks: Support customer service operations and assist with various projects while completing your apprenticeship.
- Company: Join Aberdeen City Council, a diverse and inclusive employer committed to equality.
- Benefits: Gain valuable experience, flexible working options, and training funding for eligible applicants.
- Why this job: Kickstart your career in customer care and make a real difference in your community.
- Qualifications: Good communication skills and a willingness to learn; relevant qualifications or experience preferred.
- Other info: Enjoy a supportive environment with opportunities for personal and professional growth.
Overview
Modern Apprentice – Customer Care Officer – ABC12492
Location: Marischal College, Broad Street, Aberdeen
Duration: Fixed Term, Full Time
The Modern Apprenticeship Programme is targeted at building our workforce of the future. Funding for training is available for applicants aged 16-19 and 20-24 (depending on the framework) and for disabled and care-experienced applicants between the age of 16-29. Please ensure, if you are applying for a Modern Apprentice post, that you meet one of these criteria.
Responsibilities
- The postholder will support and assist with a variety of tasks and projects in the Customer Service Operations team alongside completing a Modern Apprenticeship framework.
- The postholder will assist in the smooth running of functions pertaining to customer service frontline teams, maintaining a consistently high level of customer care. Dealing with customer enquiries in a helpful and friendly manner.
Qualifications
- Good written/numerical and/or Customer Service skills gained through either Standard Grades/National 4 qualification(s) or relevant work experience.
- Ability to understand and follow instructions
- Self-motivated team player
- Ability to grasp new topics quickly on a self-taught basis
- Ability to communicate effectively, including non-verbal, verbal and written forms of communication
- Ability to use ICT systems and programmes, such as Microsoft Office
Other information
Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion. For further information, please see our Equality, Diversity, Inclusion and Recruitment pack.
Flexible Working: We are happy to talk flexible working and offer flexible working for most roles in the organisation.
Disability Confident: We are a Disability Confident Employer. If you require a reasonable adjustment, please contact AskHR@aberdeencity.gov.uk.
Armed Forces: We are a forces-friendly employer and support the Defence Employer Recognition Scheme.
Guaranteed Interview Scheme: We have guaranteed interview schemes available to applicants meeting minimum criteria for the role.
Please note that eligibility to work in the UK is dependent on legal status and all applicants must have the right to live and work in the UK. Further information: https://www.aberdeencity.gov.uk/services/jobs
For internal reference, achiever notes and job postings may appear with additional related roles elsewhere on the site.
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Modern Apprentice - Customer Care Officer - ABC12492 employer: Aberdeen City Council
Contact Detail:
Aberdeen City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Modern Apprentice - Customer Care Officer - ABC12492
✨Tip Number 1
Get to know the company! Research Aberdeen City Council and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about helping customers, think of scenarios where you can demonstrate your ability to handle enquiries effectively and with a friendly attitude.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the opportunity. Don’t miss out!
We think you need these skills to ace Modern Apprentice - Customer Care Officer - ABC12492
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure you understand what we're looking for in a Modern Apprentice - Customer Care Officer. Highlight the key responsibilities and qualifications that match your skills and experiences.
Show Off Your Customer Service Skills: Since this role is all about customer care, make sure to include examples of how you've dealt with customers in the past. Whether it's through work experience or volunteering, we want to see how you can bring a friendly and helpful attitude to our team.
Be Yourself: We love authenticity! Don’t be afraid to let your personality shine through in your application. Share your motivations for applying and why you think you'd be a great fit for us at StudySmarter.
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the easiest way for us to keep track of your application and ensure you’re considered for the role!
How to prepare for a job interview at Aberdeen City Council
✨Know Your Role
Before the interview, make sure you understand what a Customer Care Officer does. Familiarise yourself with the responsibilities listed in the job description, especially how you'll support customer service operations. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Skills
Highlight your written and numerical skills during the interview. Be ready to share examples from your past experiences, whether from school or previous jobs, where you've demonstrated these abilities. This is your chance to shine, so don’t hold back!
✨Practice Communication
Since effective communication is key for this role, practice your verbal and non-verbal communication skills. You might want to do a mock interview with a friend or family member. Focus on being friendly and approachable, just like you would be with customers.
✨Ask Questions
Prepare a few thoughtful questions to ask at the end of your interview. This shows your enthusiasm for the role and helps you learn more about the company culture. You could ask about training opportunities or how the team collaborates to maintain high customer care standards.
