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For Companies At a Glance
- Tasks: Help customers find housing solutions and prevent homelessness through supportive interviews.
- Company: Join Aberdeen City Council, a diverse and inclusive employer committed to community welfare.
- Benefits: Enjoy flexible working hours and a supportive environment tailored to your needs.
- Why this job: Make a real impact in people's lives while developing valuable skills in a caring culture.
- Qualifications: Minimum standard grade education; experience in customer service and housing advice is a plus.
- Other info: Guaranteed interview schemes available for eligible applicants, promoting equal opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Job Purpose:
Before applying for this job, it is important that you read the Applicant Guidance by clicking on this link and the Job Profile attached. These explain the job role and the type of person we\’re looking for.
Location: Marischal College, Broad Street, Aberdeen
Duration: Permanent, Full Time
About the Role:
The postholder is responsible for carrying diagnostic interviews with customers
seeking housing advice with the intention of resolving their issues to allow them to
remain in their home or to assist them in souring alternative accommodation in a
planned manner. The primary function of the post is to prevent households from
becoming homeless to reduce the need for crisis interventions. Where households
do become homeless the post holder is responsible for coordinating the council\’s
response and leading customers through the process efficiently.
The post holder needs to hold as a minimum:
Educated to standard grade level or equivalent
The postholder is able to demonstrate:
Skills and experience in:
Working with customers in face-to-face environments
Assessing and meeting the support needs of individuals
Working within the National Standards for Advice & Information framework to provide Type II Casework
Carrying out diagnostic interviews to identify customer\’s problems and related issues
Understanding of:
Providing housing and homelessness prevention advice and information
Resettling households and tenancy sustainment
Housing and Homelessness related legislation
Working with related agencies (health, substance misuse, mental health, advice & information, social care & wellbeing, criminal justice, etc)
Working with related services provided by external agencies
Mediation
Aberdeen City Council\’s Scheme of Allocations
The local housing market and social landlords operating in Aberdeen
Commitment to:
Working with those with the most complex needs
Reflect on personal practice to improve service delivery
Trauma informed service delivery
About Us
Please see Job Profile for further details.
Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion.
Flexible Working
We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.
Disability Confident
We are a Disability Confident Employer. If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact AskHR@aberdeencity.gov.uk .
Armed Forces
We are a forces-friendly employer, have signed the Armed Forces Covenant and are a silver award recipient in the Defence Employer Recognition Scheme. We have a specific email address for those in the forces, those who have left the forces, as well as their partners / spouses / families: armedforces@aberdeencity.gov.uk . We are able to answer questions about jobs and our application / selection process, as well as about our employee support provisions.
Guaranteed Interview Scheme
We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for our roles and who:
- have a disability
- are care-experienced and aged 16-29
- are aged 16-24 and live in Aberdeen City or have been to an Aberdeen City Council school and are applying for a Modern Apprenticeship (except Trades apprenticeships)
- have done a Foundation Apprenticeship with Aberdeen City Council and are applying for any apprenticeships relevant to the area in which they did their Foundation Apprenticeship
- are New Scots aged 16-24 and are applying for any apprenticeships
Further information can be found at https://www.aberdeencity.gov.uk/services/jobs
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Housing Options Officer - ABC12359 employer: Aberdeen City Council
Contact Detail:
Aberdeen City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Options Officer - ABC12359
✨Tip Number 1
Familiarise yourself with the National Standards for Advice & Information framework. Understanding these standards will help you demonstrate your ability to provide effective housing advice during the interview process.
✨Tip Number 2
Research the local housing market and social landlords operating in Aberdeen. Being knowledgeable about the area will show your commitment and readiness to assist customers effectively.
✨Tip Number 3
Prepare examples of your experience working with customers in face-to-face environments. Highlighting specific situations where you've assessed and met support needs can set you apart from other candidates.
✨Tip Number 4
Understand the importance of trauma-informed service delivery. Be ready to discuss how you would approach working with individuals who have complex needs, as this is crucial for the role.
We think you need these skills to ace Housing Options Officer - ABC12359
Some tips for your application 🫡
Read the Job Profile: Before you start your application, make sure to thoroughly read the Job Profile and Applicant Guidance provided by Aberdeen City Council. This will give you a clear understanding of the role and the qualities they are looking for.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the responsibilities of a Housing Options Officer. Emphasise your experience in face-to-face customer interactions and any knowledge of housing legislation.
Craft a Strong Cover Letter: Write a compelling cover letter that addresses why you are a good fit for the role. Mention specific experiences that demonstrate your ability to assess and meet the support needs of individuals, as well as your commitment to preventing homelessness.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Aberdeen City Council
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Housing Options Officer. Familiarise yourself with the job profile and the specific skills required, such as conducting diagnostic interviews and providing housing advice.
✨Showcase Relevant Experience
Be prepared to discuss your previous experience working with customers in face-to-face environments. Highlight any relevant roles where you've assessed support needs or provided advice, especially in housing or social care contexts.
✨Demonstrate Knowledge of Legislation
Brush up on housing and homelessness-related legislation, as well as the local housing market in Aberdeen. Being able to discuss these topics will show your commitment and understanding of the role's requirements.
✨Emphasise Soft Skills
In this role, you'll be working with individuals facing complex needs. Emphasise your soft skills, such as empathy, communication, and problem-solving abilities, which are crucial for effectively supporting customers through their housing challenges.
