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- Tasks: Provide first-class customer care and handle enquiries effectively.
- Company: Join Aberdeen City Council, a diverse and inclusive employer.
- Benefits: Flexible working options, competitive salary, and support for personal development.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills and ability to work under pressure.
- Other info: Guaranteed interview schemes for eligible applicants and a supportive work environment.
The predicted salary is between 30000 - 42000 £ per year.
Job Purpose: The purpose of this role is to ensure that all enquiries made to the Customer Response Team are handled appropriately and effectively, with first class customer care. The post holder will play a key role in the digital and assisted digital programme ensuring that customers are supported where required and access council services in a manner appropriate for their needs. The post holder will demonstrate excellent communication and digital skills, work to a high level of accuracy and have a strong customer service ethos.
The post holder needs to hold as a minimum:
- Working under pressure in a busy environment whilst delivering a high standard of customer service.
- Consistently meeting service targets.
- Using IT systems and standard ICT packages, such as the Microsoft Office suite of software.
- Handling difficult/emergency situations.
- Practical approach to problem solving.
About Us: Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion. Flexible Working: We are happy to talk flexible working and offer flexible working for most roles in the organisation meaning that many of our employees enjoy the freedom of choosing a working pattern that suits them as much as it suits the organisation.
Disability Confident: We are a Disability Confident Employer. If you consider yourself to have a disability and think you may require a reasonable adjustment to be made for this part of the selection process, or would like further information in relation to reasonable adjustments, please contact AskHR@aberdeencity.gov.uk.
Armed Forces: We are a forces-friendly employer, have signed the Armed Forces Covenant and are a gold award recipient in the Defence Employer Recognition Scheme. We have a specific email address for those in the forces, those who have left the forces, as well as their partners/spouses/families: armedforces@aberdeencity.gov.uk.
Guaranteed Interview Scheme: We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for the role they are applying for who:
- have a disability as defined by the Equality Act 2010 (all jobs)
- looked after young people, those that are in continuing care or are a care leaver up to the age of 29 (all jobs)
- are aged 16-24 and live in Aberdeen City or have been to an Aberdeen City Council school and are applying for a Modern Apprenticeship (except Trades apprenticeships)
- have done a Foundation Apprenticeship with Aberdeen City Council and are applying for any apprenticeships relevant to the area in which they did their Foundation Apprenticeship
- are New Scots aged 16-24 and are applying for any apprenticeships.
Please note that eligibility to work in the UK is dependent on legal status and all applicants must have the right to live and work in the UK.
Customer Care Officer - Customer Response - ABC12942 employer: Aberdeen City Council
Contact Detail:
Aberdeen City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Officer - Customer Response - ABC12942
✨Tip Number 1
Before you even think about applying, make sure you know the ins and outs of the role. Check out the job profile and guidance thoroughly so you can tailor your approach and show them you're the perfect fit.
✨Tip Number 2
When it comes to interviews, practice makes perfect! Get a mate to throw some common interview questions your way, especially around customer service scenarios. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t forget to showcase your digital skills! Since this role involves a lot of IT systems, be ready to talk about your experience with tools like Microsoft Office. We want to see how tech-savvy you are!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need to make your application stand out!
We think you need these skills to ace Customer Care Officer - Customer Response - ABC12942
Some tips for your application 🫡
Read the Job Profile: Before you dive into your application, make sure to check out the Job Profile linked in the description. It gives you a clear idea of what we're looking for and helps you tailor your application to fit the role.
Show Off Your Customer Service Skills: Since this role is all about first-class customer care, highlight any relevant experience you have in your application. Share specific examples of how you've handled enquiries or resolved issues effectively in the past.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your communication skills shine through!
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way to ensure it gets to us directly and makes it easier for us to review your details.
How to prepare for a job interview at Aberdeen City Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description and the key responsibilities of a Customer Care Officer. Familiarise yourself with the skills required, such as excellent communication and digital skills, and think of examples from your past experiences that demonstrate these abilities.
✨Showcase Your Customer Service Skills
Since this role is all about first-class customer care, prepare to discuss specific instances where you've successfully handled customer enquiries or resolved issues. Highlight your ability to work under pressure and maintain a high standard of service, as this will resonate well with the interviewers.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you would handle difficult or emergency situations. Think of a few scenarios where you had to think on your feet and solve problems quickly. This will show your practical approach to challenges and your readiness to support customers effectively.
✨Demonstrate Your IT Proficiency
As the role involves using IT systems and standard ICT packages, brush up on your Microsoft Office skills. Be prepared to discuss how you've used technology in previous roles to enhance customer service or streamline processes, as this will highlight your capability to adapt to the digital aspects of the job.
