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For Companies At a Glance
- Tasks: Provide first-class customer care for emergency enquiries, ensuring effective communication.
- Company: Join Aberdeen City Council, a diverse and inclusive employer committed to equality.
- Benefits: Permanent full-time role with flexible hours and guaranteed interview schemes for eligible applicants.
- Why this job: Make a real difference in your community while developing valuable customer service skills.
- Qualifications: Experience in customer-facing roles and ability to handle pressure effectively.
- Other info: Opportunities for career growth and support for those from armed forces backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Job Purpose
The purpose of this role is to ensure that all enquiries made to the 24 Hour-Emergency Response Team are handled appropriately and effectively, with first class customer care. The post holder will demonstrate excellent communication skills, work to a high level of accuracy and have a strong customer service ethos. There is a requirement to work flexible hours in a shift pattern as the service operates 24 hours, 7 days per week.
Location: Marischal College, Broad Street, Aberdeen
Duration: Permanent, Full Time
Minimum Requirements:
- Working under pressure in a busy environment whilst delivering a high standard of customer service
- Working in a relevant customer facing role
- Consistently meeting service targets
- Using IT systems and standard ICT packages, such as the Microsoft Office suite of software
- Handling difficult / emergency situations
About Us: Aberdeen City Council is an equal opportunities employer and we are committed to equality, diversity and inclusion.
Guaranteed Interview Scheme: We have a number of guaranteed interview schemes available to applicants who meet the minimum criteria for the role they are applying for who:
- have a disability as defined by the Equality Act (all jobs)
- looked after young people, those that are in continuing care or are a care leaver up to the age of 29 (all jobs)
- are aged 16-24 and live in Aberdeen City or have been to an Aberdeen City Council school and are applying for a Modern Apprenticeship (except Trades apprenticeships)
- have done a Foundation Apprenticeship with Aberdeen City Council and are applying for any apprenticeships relevant to the area in which they did their Foundation Apprenticeship
- are New Scots aged 16-24 and are applying for any apprenticeships
Please note that eligibility to work in the UK is dependent on legal status and all applicants must have the right to live and work in the UK.
Customer Care Officer employer: Aberdeen City Council
Contact Detail:
Aberdeen City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Aberdeen City Council. Understand their values and how they align with your customer care ethos. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Think about common interview questions for customer care roles and rehearse your answers. Focus on examples that highlight your ability to handle pressure and difficult situations, as these are key in this role.
✨Tip Number 3
Show off your tech skills! Since you'll be using IT systems and Microsoft Office, be ready to discuss your experience with these tools. Maybe even mention a time when you used them to improve customer service or solve a problem.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s the best way to ensure your application gets the attention it deserves, and you’ll find all the info you need to ace the process.
We think you need these skills to ace Customer Care Officer
Some tips for your application 🫡
Read the Job Profile: Before you dive into your application, make sure to check out the Job Profile. It gives you a clear idea of what we're looking for and helps you tailor your application to fit the role perfectly.
Show Off Your Customer Service Skills: Since this role is all about first-class customer care, highlight your experience in customer-facing roles. Share specific examples of how you've handled tough situations or gone the extra mile for customers.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need right there!
How to prepare for a job interview at Aberdeen City Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Care Officer role. Familiarise yourself with the job description and think about how your skills align with the requirements. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Care Officer, excellent communication is key. Prepare examples of how you've effectively handled customer inquiries or resolved issues in the past. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Your Ability to Work Under Pressure
This role requires working in a busy environment, so be ready to discuss times when you've successfully managed stress or tight deadlines. Think of specific situations where you maintained high standards of customer service despite challenges.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Prepare by thinking through potential emergency situations you might encounter in this role and how you would handle them. This will show your ability to think on your feet and prioritise customer care.
