Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service during emergency situations, ensuring quick and effective responses.
- Company: Local government organisation committed to community support and safety.
- Benefits: Permanent position with flexible shifts and a supportive work environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Exceptional communication skills and ability to thrive under pressure.
- Other info: Join a dedicated team focused on high-quality service and community impact.
The predicted salary is between 30000 - 42000 £ per year.
A local government organization is seeking a dedicated individual for a customer service role within their 24 Hour-Emergency Response Team in Aberdeen. The successful candidate will need to demonstrate exceptional communication skills and work effectively under pressure. This permanent, full-time position involves flexible shifts. The role focuses on high-quality customer service and handling emergency situations.
24/7 Emergency Customer Care Specialist employer: Aberdeen City Council
Contact Detail:
Aberdeen City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 Emergency Customer Care Specialist
✨Tip Number 1
Make sure to research the local government organisation before your interview. Knowing their values and mission can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about exceptional customer service, try role-playing common emergency scenarios with a friend or family member to get comfortable with handling pressure.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past experiences where you successfully managed a crisis or resolved a customer issue quickly and effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we’re here to support you every step of the way in landing that job.
We think you need these skills to ace 24/7 Emergency Customer Care Specialist
Some tips for your application 🫡
Show Off Your Communication Skills: In your application, make sure to highlight your exceptional communication skills. We want to see how you can convey information clearly and effectively, especially in high-pressure situations.
Tailor Your Experience: When writing your application, tailor it to the role of a 24/7 Emergency Customer Care Specialist. Share specific examples from your past experiences that demonstrate your ability to handle emergencies and provide top-notch customer service.
Be Yourself: We love authenticity! Don’t be afraid to let your personality shine through in your application. Show us who you are and why you’re passionate about helping others in emergency situations.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and get the ball rolling on your journey with us!
How to prepare for a job interview at Aberdeen City Council
✨Know Your Stuff
Make sure you understand the role of a 24/7 Emergency Customer Care Specialist. Familiarise yourself with the types of emergencies you might handle and the protocols involved. This will show that you're serious about the position and ready to jump in.
✨Showcase Your Communication Skills
Since exceptional communication is key, prepare examples from your past experiences where you effectively communicated under pressure. Think about how you resolved conflicts or calmed down distressed customers, as these stories will highlight your suitability for the role.
✨Stay Calm Under Pressure
Practice answering situational questions that test your ability to remain calm during emergencies. You could even role-play with a friend to simulate high-pressure scenarios. This will help you articulate your thought process and demonstrate your ability to handle stress.
✨Flexibility is Key
Be ready to discuss your availability and willingness to work flexible shifts. The role requires adaptability, so share any previous experiences where you successfully managed changing schedules or unexpected situations. This will show that you’re a team player who can fit into their dynamic environment.
