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- Tasks: Lead the front desk team, ensuring every guest feels welcome and cared for.
- Company: RBH is a top-rated hospitality company that values diversity and employee wellbeing.
- Benefits: Enjoy discounted hotel rates, flexible working, and free meals on duty!
- Why this job: Join a passionate team in a vibrant environment where every day is unique.
- Qualifications: Experience in guest services and strong communication skills are essential.
- Other info: We celebrate individuality and offer a supportive, inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey…
OUR HOTEL
OUR BENEFITS
You will have access to a benefits package we believe truly works for our people
- Discounted hotel room rates for you and your friends & family
- An additional day\’s leave for your birthday
- Enhanced Maternity, adoption & shared parental leave
- Course Sponsorship
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
- Flexible working arrangements
- Wagestream – choose how and when you get paid
- Life Insurance
- Employee Assistance Programme
- Social and wellness events and activities all year round
- Free meals on duty saving you over £1000 per year
And much much more!
A DAY IN THE LIFE OF A FRONT OFFICE SUPERVISOR ATOUR HOTEL
What you\’ll be doing..
- Lead the front desk team with a friendly, proactive vibe, making every guest feel welcome and taken care of from the moment they step in.
- Keep front desk operations flowing smoothly, managing everything from busy check-ins to late check-outs with ease.
- Be the go-to for front desk agents, offering guidance, training, and support to ensure high standards and a positive atmosphere.
- Tackle guest inquiries, special requests, and occasional challenges with confidence, turning every interaction into a great experience.
- Coordinate with housekeeping and maintenance to manage room availability and ensure every guest need is met.
- Oversee reservations, check-ins, and billing accuracy, keeping guest accounts error-free and organised.
- Pitch in with shift planning and scheduling to keep the front desk fully prepped and ready to roll.
- Maintain a welcoming and polished front desk area, setting the stage for a memorable guest experience.
WHAT WE NEED FROM YOU
- A people-person with front desk or guest services experience, and ideally some leadership skills under their belt.
- Exceptional communication skills and a natural problem-solver, ready to step in when things get busy.
- Organised and detail-oriented, especially when handling guest reservations and billing accuracy.
- Team-focused and collaborative, creating a positive, supportive environment for colleagues and guests alike.
- Ready to make quick, confident decisions that keep things running smoothly.
- High energy and adaptable, thriving in a fast-paced, guest-facing role where every day brings something new.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.
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Front Office Supervisor employer: Aberdeen Altens
Contact Detail:
Aberdeen Altens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Supervisor
✨Tip Number 1
Familiarise yourself with the hotel’s values and culture. Since RBH places a strong emphasis on putting people first, showcasing your alignment with their commitment to diversity and wellbeing during any interactions can set you apart.
✨Tip Number 2
Prepare to discuss your previous experience in front desk operations or guest services. Highlight specific examples where you demonstrated leadership, problem-solving, and exceptional communication skills, as these are key traits they are looking for.
✨Tip Number 3
Show enthusiasm for the hospitality industry. Being passionate about creating memorable guest experiences will resonate well with the hiring team, so be ready to share why you love working in this field.
✨Tip Number 4
Network with current or former employees of RBH if possible. Gaining insights into their experiences can provide you with valuable information to discuss during your interview and demonstrate your genuine interest in the company.
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front desk or guest services. Emphasise any leadership roles you've held and showcase your exceptional communication skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your ability to create a welcoming environment. Mention specific examples of how you've handled guest inquiries or challenges in the past.
Showcase Your People Skills: In your application, highlight your ability to work collaboratively with a team. Provide examples of how you've supported colleagues or contributed to a positive atmosphere in previous roles.
Research RBH Hospitality Management: Familiarise yourself with RBH's values and benefits. Mention in your application why you are drawn to their people-first culture and how you align with their commitment to diversity and inclusion.
How to prepare for a job interview at Aberdeen Altens
✨Show Your People Skills
As a Front Office Supervisor, your ability to connect with guests and team members is crucial. Be prepared to share examples of how you've successfully handled guest interactions or resolved conflicts in the past.
✨Demonstrate Leadership Experience
Highlight any previous leadership roles or experiences you have had, even if they were informal. Discuss how you motivated your team and maintained a positive atmosphere, as this will resonate well with the interviewers.
✨Be Organised and Detail-Oriented
Since the role involves managing reservations and billing accuracy, be ready to discuss your organisational skills. You might want to mention specific tools or methods you use to stay organised and ensure everything runs smoothly.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to make quick decisions under pressure, and be ready to explain your thought process and the outcomes.