At a Glance
- Tasks: Create unforgettable guest experiences and deliver excellent service in a fast-paced airport environment.
- Company: Join one of the UK's leading hospitality businesses with a focus on teamwork and fun.
- Benefits: Enjoy free meals, up to 30% discount at all brands, and access to great discounts.
- Other info: Flexible hours with early shifts and a commitment to inclusivity and diversity.
- Why this job: Be part of a dynamic team that celebrates success and offers fantastic career opportunities.
- Qualifications: Great people skills and a positive attitude; customer-facing experience is a plus but not essential.
The predicted salary is between 20000 - 25000 £ per year.
Join one of the UK's leading hospitality businesses as a Team Member. In return you'll get free meals on shift, up to 30% discount at all our brands with no limit on number of guests, and excellent career opportunities plus many other benefits.
Create unforgettable guest experiences! From delivering warm welcomes and giving great service over the counter, to making mouth-watering recommendations and being a supportive team player, let's have fun and celebrate success!
We'd love you to have experience in a customer facing role, but it's not essential. You're someone who can provide excellent hospitality to our guests, no matter what time they are dining with us; airport shifts can start as early as 3am. Early starts mean early finishes!
The Restaurant Group (TRG) has nearly 300 restaurants and pub restaurants throughout the UK, our portfolio includes our Concessions business that trades mostly in UK airports, wagamama's and Barburrito.
At TRG, we believe that our people are our business, and we strive to create great places to work that support our team members to be the best they can be and provide rewarding careers.
What's in it for you:
- Free meal whenever you work
- Up to 30% discount at all our brands and no limit on number of guests, incl. wagamama.
- Duty free discounts excluding alcohol and cigarettes.
- Access to a great discount platform, saving you money on everyday purchases and so much more.
- Wagestream platform to access your wages as they are earned.
- Superb training and development, apprenticeships open to all.
What we're looking for in our Team Members:
- Great people skills.
- Excellent organisational and multitasking abilities.
- Ability to maintain a positive attitude in a fast-paced airport environment.
- Flexibility in hours, airport shifts can start at 3am.
- Also be able to provide a 5 year work/education/personal reference history and undertake a criminal record check.
We’re committed to creating an inclusive environment for all, where team members are valued for their unique perspectives. We are proud to celebrate our diverse voices! And we are a disability confident employer. We want every candidate to have the opportunity to succeed, we will ask if you need any adjustments during the application and interview process to be your best!
Guest Experience Specialist — Airport Hospitality in Manchester employer: Aberdeen Airport Limited
Join The Restaurant Group (TRG), a leading name in the UK hospitality sector, where we prioritise our team members' growth and well-being. Enjoy fantastic benefits such as free meals during shifts, generous discounts across our brands, and access to superb training and development opportunities. With a commitment to inclusivity and a vibrant work culture, TRG is dedicated to creating unforgettable guest experiences while supporting you in building a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Specialist — Airport Hospitality in Manchester
✨Tip Number 1
Get to know the company! Research The Restaurant Group and their values. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about creating unforgettable guest experiences.
✨Tip Number 2
Practice your people skills! Role-play with a friend or family member to get comfortable with common interview questions. Remember, we want to see your personality shine through, so don’t be afraid to let your enthusiasm for hospitality show!
✨Tip Number 3
Be ready for those early starts! If you’re applying for a role that might have shifts starting at 3am, make sure you can demonstrate your flexibility and readiness to adapt. We love team members who can handle the hustle and bustle of airport life!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team. Let’s make those guest experiences unforgettable together!
We think you need these skills to ace Guest Experience Specialist — Airport Hospitality in Manchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and how you can create unforgettable guest experiences.
Tailor Your Application:Make sure to tailor your application to the role of Guest Experience Specialist. Highlight any relevant experience, even if it’s not in hospitality, and explain how your skills can contribute to our team at TRG.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Aberdeen Airport Limited
✨Know the Company
Before your interview, take some time to research The Restaurant Group and its various brands. Understanding their values, mission, and the specific role of a Guest Experience Specialist will help you tailor your answers and show genuine interest.
✨Showcase Your People Skills
As a Guest Experience Specialist, excellent people skills are crucial. Prepare examples from your past experiences where you've successfully interacted with customers or worked as part of a team. This will demonstrate your ability to create unforgettable guest experiences.
✨Emphasise Flexibility
With airport shifts starting as early as 3am, it's important to highlight your flexibility in working hours. Be ready to discuss your availability and any previous experience you have with early starts or late finishes.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle various situations in a fast-paced environment. Think about times when you've had to multitask or maintain a positive attitude under pressure, and be ready to share those stories.
