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- Tasks: Support the guest journey with precision and professionalism in a dynamic operations role.
- Company: Join Abercrombie & Kent, a leader in luxury travel with a commitment to service excellence.
- Benefits: Enjoy competitive salary, annual bonus, hybrid working, and generous leave options.
- Why this job: Be part of a team that enhances guest experiences and optimises operational processes.
- Qualifications: Previous admin or sales support experience in travel/hospitality is essential.
- Other info: Collaborative environment with opportunities for personal growth and regular social events.
The predicted salary is between 36000 - 60000 £ per year.
Position: Operations Specialist
Contract: Full Time
Department: Operations
Location: London
Reports to: Regional Operations Manager
ROLE PROFILE
Purpose: To provide operational and documentation support across the guest journey ensuring all logistical and administrative elements are delivered with precision and professionalism. This role is integral to maintaining the smooth flow of information between departments ensuring accurate documentation and supporting the delivery of exceptional service from guest confirmation through to travel.
RESPONSIBILITIES
- Support the Sales team with administrative tasks including confirmation documents, final documents, itinerary updates and guest communications.
- Administrative support may include Tailormade Chairmans Club Groups and Villa bookings across all brands.
- Ensure all documentation is accurate, timely and aligned with brand standards.
- Verify that confirmed services and costs match between suppliers and the reservation system.
- Liaise with internal departments to ensure smooth handover of bookings and guest information.
- Print and post documentation when required.
- Reconfirm all services to ensure guest expectations are met.
- Collect and process personal data (GIF) in the reservation system and GDS.
- Perform system checks within the GDS.
- Cover phones and assist with guest queries related to documentation and Guest Information Forms.
- Coordinate the successful operation of the group tour portfolio.
- Prepare final rooming lists in line with supplier deadlines.
- Liaise with the Air team to ensure flights are issued on time and within airline deadlines.
- Ensure accurate client documentation from confirmation to final documents.
- Communicate with clients regarding group tour amendments and provide visa support documentation.
- Maintain and update internal systems with booking and guest information.
- Identify opportunities to improve administrative processes and support implementation of new tools and technologies.
- Ensure data accuracy and compliance with internal procedures.
- Lead the review and optimisation of operational processes.
- Champion adoption of new systems and tools to enhance efficiency and guest experience.
- Collaborate with IT Product and Sales teams to ensure operational readiness for new launches.
EXPERIENCE & QUALIFICATIONS
Essential
- Previous experience in an administrative or sales support role within travel hospitality or a related industry.
- Strong organisational skills and attention to detail.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office and CRM systems.
Desirable
- Experience in luxury travel or tour operations.
- Familiarity with itinerary production and guest documentation.
- Understanding of travel systems and booking platforms.
PERSON SPECIFICATION
- Guest-focused with a commitment to service excellence.
- Proactive and adaptable with a problem-solving mindset.
- Able to work collaboratively across teams and departments.
- Calm under pressure and able to manage multiple tasks effectively.
- Enthusiastic and positive attitude with a willingness to learn.
WHAT WE OFFER
- Competitive salary plus annual bonus plan.
- Company pension plan from start of employment with employer contributions increasing after 5 and 10 years of service.
- 25 days annual leave in addition to bank holidays plus the ability to buy an additional 5 days or sell 5 days.
- Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family).
- Discounted Gym Membership: contribution of up to 35 a month at Virgin Active Gym (London) or through GymFlex.
- Private Healthcare through BUPA paid via salary sacrifice deduction using corporate rates covers individual and family cover.
- Life Assurance: 2x base salary paid out as a tax-free sum.
- Hybrid working: employees come to the office for a minimum of 4 days per week.
- Enhanced Paid Parental Leave: 18 weeks full pay regardless of gender.
- Employee Assistance Program includes access to wellbeing resources and counselling.
- 1000 Recruitment Referral Bonus.
- Cycle to work scheme.
- Season Ticket Loans.
- Regular Social Events.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Operations Specialist employer: Abercrombie & Kent
Contact Detail:
Abercrombie & Kent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their operations. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice your communication skills! As an Operations Specialist, you'll need to liaise with various departments and clients. Mock interviews with friends or using online resources can help you articulate your thoughts clearly.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in administrative support, especially within the travel or hospitality sectors. We want to see how your skills align with the Operations Specialist role!
Show Off Your Attention to Detail: Since this role requires precision in documentation, be sure to showcase examples of how you've maintained accuracy in your previous roles. We love candidates who can demonstrate their organisational skills!
Communicate Clearly: Your written communication skills are key for this position. Use clear and concise language in your application to reflect your ability to communicate effectively, just like you would with guests and internal teams.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Abercrombie & Kent
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Specialist role. Familiarise yourself with the responsibilities listed in the job description, especially around documentation and guest communication. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised tasks and ensured accuracy in documentation, as this is crucial for the position.
✨Communicate Clearly and Confidently
Excellent written and verbal communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask during the interview, showing your interest in the company and the role.
✨Demonstrate Your Problem-Solving Mindset
The job requires a proactive and adaptable approach. Think of specific instances where you faced challenges in previous roles and how you resolved them. Highlighting your problem-solving skills will show that you can handle the pressures of the job effectively.
