Private Client Manager - Harrods in London

Come and join one of the world's leading luxury travel brands. A&K Travel Group is a dynamic collection of travel and cruise companies, including Abercrombie & Kent, Crystal, and the world's oldest travel agency, Cox & Kings. We create unique, immersive travel experiences worldwide. Our people make us a great place to work, fostering a supportive environment with ongoing training and global career opportunities. We also make a difference: Abercrombie & Kent Philanthropy has supported communities for 40 years, and we were recognised by Which? for exceptional client care during the pandemic.

About the role:

• Providing a world-class, personal customer service, demonstrating exceptional product knowledge, and building quality client relationships to achieve business goals whilst being an ambassador for Abercrombie & Kent and Harrods.
• Demonstrate competency of destination knowledge worldwide and product (Tailor Made, Small Group Journeys, LECs, Private Jet, Inspiring Expeditions).
• Meet or exceed established sales goals.
• Conduct face to face client sales meetings and appointments.
• Develop and maintain a network of existing and new clientele through outbound sales calls, emails and in person appointments (including international) in order to build relationships.
• Building Client base of repeat business.
• Pro-active engagement of database.
• Exude the Harrods' standards: manners, presentation and service.
• Contribute to and attend client events.
• Support with partnerships with other Harrods' concessions.
• Actively manage guest relationships with a variety of touch points (ie acknowledge birthdays, anniversaries, etc).
• Design custom tailor made itineraries in consultation with guests for FIT and custom groups.
• Evaluate pricing received from DMC or Third Party suppliers to ensure value (A&K value and price value).
• Communicate and advocate product and price value in support of successful conversions.
• Confirm required services with DMC and Third Party suppliers.
• Confidently use the CRM.
• Manage all financial aspects of booking in Travel Studio according to company guidelines.
• Ensure all Travel Studio booking details are complete and accurate in accordance with department guidelines.
• Maximize conversions by following up on Option Quote and Quote Pending bookings in established timeframe.
• Research flight schedules, hotel availability and other Amadeus procedures as necessary.
• Meet or exceed established A&K Service standards.
• Maintain a minimum number of hours available on the phone per department guidelines.
• Collaborate with Sales Assistants to coordinate all pre and final documents, and assist with guest/TA contact.
• Collaborate with internal departments to facilitate booking process and sales.
• Assist Guest Relations on post tour issues to ensure guest satisfaction is maintained.
• Sales projects as determined by management.

About you:

• Previous travel experience.
• Luxury retail experience.

What we offer:

• Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service.
• 25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days.
• Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family).
• Discounted Gym Membership – we offer a contribution of up to £35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex.
• Life assurance.
• Enhanced Paid Parental Leave – 18 weeks full pay regardless of gender.
• Employee Assistance Program – includes access to wellbeing resources and counselling.
• £1,000 Recruitment Referral Bonus.
• Cycle to work scheme.
• Season Ticket Loans.
• Regular Social Events.

If you have any queries about the position, please email.

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.