Reservations Systems Administrator in Cheltenham

Come and join one of the world’s leading luxury travel brands. A&K Travel Group is a dynamic collection of travel and cruise companies, including Abercrombie & Kent, Crystal, and the world’s oldest travel agency, Cox & Kings. We create unique, immersive travel experiences worldwide. Our people make us a great place to work, fostering a supportive environment with ongoing training and global career opportunities. We also make a difference: Abercrombie & Kent Philanthropy has supported communities for 40 years, and we were recognised by Which? for exceptional client care during the pandemic.

RESPONSIBILITIES:

• Data Configuration and Maintenance – Accurately load, update and maintain product data into the reservation system in line with specific deadlines.
• Standards & Compliance – To ensure system administration procedures and policies are adhered to in accordance with Data Governance Guidelines.
• Checking and Validating – Review loading input by other team members into the database and highlight any errors found.
• Data Integrity Monitoring – Proactively identify missing, incomplete or inconsistent information and communicate findings to the Regional Manager, Product Data Configuration and Processes.
• Deadline Management – Notify the Regional Manager, Product Data Configuration and Processes where missing or incomplete information is likely to impact project timelines or system readiness.
• System Testing – Conduct system testing where required. Log and report all system errors to the Regional Manager, Product Data Configuration and Processes.
• Additional Responsibilities – Undertake other duties as reasonably required to support objectives of the wider team.

Communication

• Provide regular, structured updates of loading progress, identified issues and missing information to the Regional Manager, Product Data Configuration and Processes.
• Clearly communicate risks, system challenges or delays that may impact timelines.
• Log and share information of own operational/system/support knowledge to ensure all team members benefit.

General

• Make full use of IT systems and tools to ensure maximum efficiency in all aspects of the role.
• Identify opportunities for system, process or workflow enhancements and make recommendations to improve future performance and data quality.

STANDARDS OF PERFORMANCE:

• Adhered to agreed working hours and demonstrate reliability and punctuality.
• Represent A&K in a professional manner at all times, maintaining high standards of conduct and communication.
• Consistently deliver accurate, high-quality work, meeting agreed deadlines and striving to exceed expectations where possible.
• Maintain an organised and tidy work environment to support efficiency and effective departmental operations.

ABOUT YOU:

• Proven experience in data entry, or data driven roles, with a keen eye for accuracy and quality.
• Demonstrates a high level of accuracy and exceptional attention to detail.
• Experienced in working in a fast-paced environment, with strong administrative and organisational skills.
• Strong ability to prioritise tasks effectively and complete work thoroughly within deadlines.
• Confident in numeracy skills.
• Proficient in Microsoft Office applications, including Outlook, Word, Teams and Excel.
• Excellent written and verbal communication skills.
• Be able to work both as part of a team and independently.
• Strong time management skills, with the ability to effectively manage own workload.

WHAT WE OFFER:

• Competitive salary plus annual bonus plan.
• Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service.
• 25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days.
• Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family).
• Discounted Gym Membership – we offer a contribution of up to £35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex.
• Private Healthcare through BUPA paid through a salary sacrifice deduction using our corporate rates – covers individual and family cover.
• Life Assurance (2x base salary paid out as a tax-free sum).
• Hybrid working – we value collaboration and ask employees to come to the office for a minimum of 4 days per week.
• Enhanced Paid Parental Leave.
• Employee Assistance Program – includes access to wellbeing resources and counselling.
• £1,000 Recruitment Referral Bonus.
• Cycle to work scheme.
• Season Ticket Loans.
• Regular Social Events.

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.