Ticketing Executive

Come and join one of the world’s leading luxury travel brands. A&K Travel Group is a dynamic collection of travel and cruise companies, including Abercrombie & Kent, Crystal, and the world’s oldest travel agency, Cox & Kings. We create unique, immersive travel experiences worldwide. Our people make us a great place to work, fostering a supportive environment with ongoing training and global career opportunities. We also make a difference: Abercrombie & Kent Philanthropy has supported communities for 40 years, and we were recognised by Which? for exceptional client care during the pandemic.

Role Purpose

To provide operational air support to the business by managing airline ticketing and servicing activities in line with airline requirements, internal policies and guest service standards.

About The Company

Abercrombie & Kent Travel Group (A&K) is a premier high‑end travel company founded in 1962, renowned for pioneering modern, high‑end travel and for delivering bespoke, experiential journeys across all seven continents. The group specialises in tailor‑made travel, small‑group journeys, and, following the 2022 acquisition, luxury ocean cruising with Crystal. A&K offers exceptional travel experiences worldwide, by land and sea, setting the benchmark for excellence in the luxury travel sector.

Responsibilities

• Respond to day‑to‑day air‑related requests from reservation departments in a timely and accurate manner.
• Issue airline tickets in accordance with airline‑imposed time limits and company policies.
• Conduct quality checks on air bookings created by Travel Consultants, implementing amendments where necessary.
• Reissue airline tickets based on operational and guest‑driven requirements, ensuring cost‑effectiveness while maintaining a strong focus on guest satisfaction.
• Provide support, clarification and guidance to colleagues on air processes and ticketing procedures.
• Service NDC bookings with a clear understanding of system functionality and limitations.
• Maintain accurate records and support continuous improvements in air‑related processes.

Experience And Qualifications

• Advanced proficiency in Amadeus with proven airline ticketing experience.
• Strong working knowledge of ticket issuance, reissues and refunds.
• Experience managing flight allocations and group bookings.
• Proactive, organised and detail‑oriented approach.
• Flexible mindset with the ability to adapt to change and new systems.
• Strong service‑driven attitude with a focus on quality and guest satisfaction.
• Familiarity with BSPlink and related refund applications, ADM disputes, etc.

What We Offer

• Competitive salary plus annual bonus plan.
• Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service.
• 25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days.
• Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family).
• Discounted Gym Membership – we offer a contribution of up to £35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex.
• Private Healthcare through BUPA paid through a salary sacrifice deduction using our corporate rates – covers individual and family cover.
• Life Assurance (2x or 4x base salary paid out as a tax‑free sum).
• Hybrid working – we value collaboration and ask employees to come to the office for a minimum of 4 days per week.
• Enhanced Paid Parental Leave – 18 weeks full pay regardless of gender.
• Employee Assistance Program – includes access to wellbeing resources and counselling.
• £1,000 Recruitment Referral Bonus.
• Cycle to work scheme.
• Season Ticket Loans.
• Regular Social Events.

EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.