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- Tasks: Join our Villas team as a Sales Coordinator, handling bookings and supporting the sales team.
- Company: Be part of Abercrombie & Kent, a leader in luxury travel with 60 years of experience.
- Benefits: Enjoy competitive salary, commission, hybrid work, and perks like discounted trips and gym memberships.
- Why this job: Experience a dynamic environment where your contributions create unforgettable luxury adventures for clients.
- Qualifications: Looking for detail-oriented, customer-focused individuals with strong writing and sales skills.
- Other info: Join a supportive team with opportunities for growth and a commitment to making a difference.
The predicted salary is between 30000 - 42000 £ per year.
Come and join one of the world’s leading luxury travel brands.
60 years after Geoffrey Kent founded A&K, we’re still setting the standard for adventurous, luxury holidays. Whichever role you join us in, whether customer facing or behind the scenes, everyone has their part to play in creating one-of-a-kind journeys that go beyond our clients’ high expectations.
With 55 offices worldwide and an unmatched network of connections across the globe, we offer adventures that can’t be experienced with any other tour provider. Working with a team of passionate and knowledgeable people, you’ll be able to open doors to private palaces, book Michelin-starred meals in the most remote locations and arrange out-of-hours museum tours. There’s always a buzz in the office about the latest ways we’ve gone the extra mile.
PURPOSE: We are looking for an organised and enthusiastic Sales Coordinator to join our Villas team. This is a wide-ranging role incorporating varied administrative tasks which are integral to the smooth running of holiday sales and operations. You will be a pivotal member of the Villas team.
RESPONSIBILITIES:
- Assist where necessary to enable the sales team to achieve their team targets and to bring in bookings
- Confirm all services on behalf of the sales team
- Delegate online enquiries within the team
- Generate, check and format confirmation documentation for all bookings generally aiming for 24-48-hour turnaround from request to confirmation
- Liaise with the operations team on all relevant areas
- Assist the sales manager with any reporting requirements necessary
- Support the sales team with booking amends and questions at times they are absent
- Liaise directly with clients regarding any involuntary changes to bookings and offer alternatives
- Maximising every opportunity to upsell and proactively offer additional services
- Take payments on behalf of the sales team where necessary
- Request invoices from suppliers and check costs against the bookings before sending to Accounts to ensure they are paid on time
- Managing final balance payments to ensure they are received on time from the client
- Being exceptionally thorough and accurate in checking all client documentation. Attention to detail is imperative
- Take responsibility for problem solving in a professional and diplomatic manner to maintain customer service levels.
ABOUT YOU:
- Exceptional customer service and rapport building.
- Excellent writing skills and command of English grammar
- Outstanding attention to detail
- Strong sales approach
- Numerate and data literate
- An excellent time manager and strong team player
- Ability to multi-task and work under pressure and to deadlines
- Enthusiastic with an enquiring mind, keen to learn, happy to ask questions and use initiative
WHAT WE OFFER:
- Competitive salary plus commission
- Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service
- 25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days
- Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family)
- Discounted Gym Membership – we offer a contribution of up to £35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex.
- Life Assurance (2x base salary paid out as a tax-free sum)
- Hybrid working – we value collaboration and ask employees to come to the office for a minimum of 4 days per week
- Enhanced Paid Parental Leave – 18 weeks full pay regardless of gender
- Employee Assistance Program – includes access to wellbeing resources and counselling
- £1,000 Recruitment Referral Bonus
- Cycle to work scheme
- Season Ticket Loans
- Regular Social Events
Why work for A&K
What makes A&K a great place to work is the people. It’s our people who foster the supportive environment that will make you proud to work for A&K. There will also be ongoing training and the opportunity to progress your career – not just in the UK, but as part of our global business.
We’re also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has supported local communities around the world for the past 40 years, and we were recognised by Which? for looking after our clients during the pandemic.
Sales Coordinator - Villas employer: Abercrombie & Kent UK
Contact Detail:
Abercrombie & Kent UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Coordinator - Villas
✨Tip Number 1
Familiarize yourself with the luxury travel industry and Abercrombie & Kent's unique offerings. Understanding their brand values and the types of experiences they provide will help you align your approach during interviews.
✨Tip Number 2
Network with current or former employees of A&K to gain insights into the company culture and expectations for the Sales Coordinator role. This can give you an edge in understanding what they value in a candidate.
✨Tip Number 3
Prepare to discuss specific examples of how you've demonstrated exceptional customer service and attention to detail in past roles. Highlighting these skills will resonate well with the responsibilities outlined in the job description.
✨Tip Number 4
Show your enthusiasm for travel and adventure during the interview process. A&K is looking for someone who is not only organized but also passionate about creating memorable experiences for clients.
We think you need these skills to ace Sales Coordinator - Villas
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Sales Coordinator position. Understand the responsibilities and required skills, especially the emphasis on customer service, attention to detail, and strong writing skills.
Tailor Your CV: Customize your CV to highlight relevant experience that aligns with the role. Focus on your organizational skills, any sales experience, and examples of how you've provided exceptional customer service in the past.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle administrative tasks, work under pressure, and support a sales team effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents. Ensure there are no grammatical errors or typos, as excellent writing skills are crucial for this position. A polished application reflects your attention to detail.
How to prepare for a job interview at Abercrombie & Kent UK
✨Show Your Passion for Luxury Travel
Make sure to express your enthusiasm for luxury travel and the unique experiences it offers. Share any personal travel stories or insights that highlight your understanding of what makes a trip extraordinary.
✨Demonstrate Attention to Detail
Given the importance of accuracy in this role, be prepared to discuss how you ensure thoroughness in your work. You might want to provide examples of past experiences where your attention to detail made a significant impact.
✨Highlight Your Customer Service Skills
Prepare to share specific examples of how you've built rapport with clients in previous roles. Emphasize your ability to handle inquiries and resolve issues diplomatically, showcasing your commitment to exceptional customer service.
✨Be Ready to Discuss Team Collaboration
Since this role involves working closely with the sales and operations teams, think of examples that demonstrate your ability to collaborate effectively. Highlight your experience in supporting team goals and managing multiple tasks under pressure.
