Senior Travel Consultant - Latin America in London

Come and join one of the world’s leading luxury travel brands. 60 years after Geoffrey Kent founded A&K, we’re still setting the standard for adventurous, luxury holidays. Whichever role you join, whether customer facing or behind the scenes, everyone contributes to creating one‑of‑a‑kind journeys that go beyond our clients’ high expectations.

PURPOSE: The role of a Senior Travel Consultant is to take responsibility for existing Abercrombie & Kent clients and to build upon our rapidly growing client base. You will create memorable journeys, manage the client from initial contact through to building itineraries, confirming travel arrangements, following up upon return, and setting up their next exciting experience.

Responsibilities

• Proactively follow up with brochure enquiries to convert interest into active leads.
• Develop strong knowledge of regional products, offers, and promotions through regular training, marketing updates, and educational trips.
• Collaborate with your Regional Sales Manager in daily catch–ups to review workload, pipeline, and priorities.
• Use effective questioning to understand client needs and create bespoke itineraries that align with their preferences.
• Deliver proposals and quotes within 24 hours where possible, ensuring clear communication with the client throughout.
• Maintain ongoing client relationships through consistent updates, pre‑ and post‑travel calls, and encouraging feedback.
• Handle any post‑travel issues with professionalism, aiming to exceed expectations and secure repeat business.
• Actively manage the sales process from enquiry to booking, applying proven sales techniques to drive conversion.
• Work towards individual and team sales targets, focusing on revenue growth and margin protection.
• Follow up on all proposals, capture reasons for lost bookings, and use insights to refine future sales efforts.
• Support colleagues during absences to ensure a seamless client experience.
• Participate in skills development, share expertise during training, and contribute ideas for process improvement.
• Represent A&K at client events and trade shows, acting as a brand ambassador.

About You

• Passionate about travel, with 2 years’ experience in travel sales and selling Latin America.
• Strong understanding of the luxury travel industry and client expectations.
• Sales‑driven and motivated by targets and results.
• Exceptional attention to detail and commitment to quality.
• A positive, collaborative team player with a can‑do attitude.
• Enthusiastic, personable, and keen to grow within the travel industry.

What We Offer

• Competitive salary plus commission.
• Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service.
• 25 days annual leave – in addition to bank holidays, with the option to buy or sell 5 extra days.
• Discounted trips through A&K Travel Group Travel Benefit Program (including friends and family).
• Discounted gym membership – contribution of up to £35 a month at Virgin Active Gym (London) or through GymFlex.
• Life assurance (2× base salary paid out as a tax‑free sum).
• Enhanced paid parental leave.
• Employee assistance program – access to wellbeing resources and counselling.
• £1,000 recruitment referral bonus.
• Cycle‑to‑work scheme.
• Season ticket loans.
• Regular social events.

Why work for A&K

What makes A&K a great place to work is the people. It’s our supportive environment that will make you proud to work for us. Ongoing training and opportunities to progress your career – not just in the UK, but as part of our global business – are available. We also make a difference: Abercrombie & Kent Philanthropy has supported local communities worldwide for the past 40 years, and we were recognised by Which? for looking after our clients during the pandemic.

EEO Statement

Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.