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For Companies At a Glance
- Tasks: Lead a dynamic sales team to deliver exceptional client experiences in luxury travel.
- Company: Join Abercrombie & Kent, a top luxury travel brand with a supportive culture.
- Benefits: Enjoy competitive salary, bonuses, generous leave, and travel discounts.
- Why this job: Make a real impact in the travel industry while developing your leadership skills.
- Qualifications: Proven leadership experience in sales and a passion for travel.
- Other info: Be part of a company that values diversity and community support.
The predicted salary is between 43200 - 72000 £ per year.
Overview
Join to apply for the Head of Sales & Service - Cox and Kings role at Abercrombie & Kent UK. Come and join one of the world’s leading luxury travel brands.
Purpose: Leading a team of Regional Sales Managers, the Head of Sales & Service is responsible for building and maintaining a motivated, high performing team across sales, service and operations. Working closely with the UK Sales Director, this role ensures exceptional client experience and sustainable profitability while upholding AKTG’s reputation for excellence in luxury travel.
Responsibilities
- Leadership
- Lead and support Regional Sales Managers to achieve strong sales and service results.
- Foster a culture of engagement, openness, and accountability.
- Embed continuous learning and professional development within the team.
- Maintain a positive, motivational approach, especially in challenging situations.
- Communicate clearly and confidently when leading change.
- Team & People Management
- Apply strong management principles and share knowledge across the team.
- Support Regional Sales Managers in coaching, development, and performance reviews.
- Hold regular 1:1s to set objectives, review progress, and provide guidance.
- Collaborate with HR and Sales Director on recruitment, retention, and succession planning.
- Oversee onboarding, training, and educational trips to build knowledge and integration.
- Manage performance, appraisals, and staffing levels fairly and consistently.
- Sales & Service
- Build a high-performing, supportive sales culture focused on service excellence.
- Partner with Regional Sales Managers to drive sales growth, conversions, and profitability.
- Ensure Travel Consultants receive effective coaching and development from the start.
- Maintain sales and service standards during staff absences and peak periods.
- Oversee fair lead distribution, workload balance, and accuracy of client documentation.
- Take accountability for exceptional guest experiences and resolving feedback promptly.
- Commercial & Product
- Builds and maintains strong relationships with DMCs & product teams and works closely in partnership with the product team to ensure SLAs are met and pricing remains competitive.
- Stays informed on competitor pricing across all regions to respond effectively to market offers and maintain competitive positioning.
- Ensures pricing structures remain accurate and aligned with each product offering.
- Keeps a close watch on competitor product offerings and key developments to enable timely and strategic responses.
- Facilitates relevant product training sessions in collaboration with suppliers.
- Champions AKP within the program region.
- Marketing
- Actively promotes AKTG within the industry, building a strong network and representing the brand.
- Ensures all client-facing materials are accurate, up-to-date, and aligned with AKTG’s brand standards.
- Works with UK Sales Director and marketing to plan and coordinate the annual regional marketing calendar.
- General & Operational
- Respond proactively and positively to all reasonable requests from Directors, VPs and other members of SLT.
- Actively support in times of crisis or major operational incidents, taking initiative and ownership of departmental issues when necessary.
About You
- Experienced leader with a strong track record in managing high-performing sales teams.
- Extensive travel industry knowledge with awareness of market trends and competitors.
- Skilled in mentoring, coaching, and inspiring others to achieve success.
- Commercially astute with experience managing budgets and developing strategies.
- Resilient, proactive, and solutions-focused under pressure.
- Excellent communicator with strong negotiation, presentation, and interpersonal skills.
- Highly organised with strong analytical, problem-solving, and attention-to-detail abilities.
- Confident champion of new processes and systems, leading by example.
What We Offer
- Competitive salary plus annual bonus plan
- Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service
- 25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days
- Discounted trips through A&K Travel Group
- Travel Benefit Program (includes friends and family)
- Discounted Gym Membership – we offer a contribution of up to £35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex.
- Life Assurance (4x base salary paid out as a tax-free sum)
- Hybrid working – we value collaboration and ask employees to come to the office for a minimum of 4 days per week
- Enhanced Paid Parental Leave – 18 weeks full pay regardless of gender
- Employee Assistance Program – includes access to wellbeing resources and counselling
- £1,000 Recruitment Referral Bonus
- Cycle to work scheme
- Season Ticket Loans
- Regular Social Events
If you would like to learn more about the position, please email careers@abercrombiekent.co.uk.
Why work for A&K
What makes A&K a great place to work is the people. It’s our people who foster the supportive environment that will make you proud to work for A&K. There will also be ongoing training and the opportunity to progress your career – not just in the UK, but as part of our global business. We’re also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has supported local communities around the world for the past 40 years, and we were recognised by Which? for looking after our clients during the pandemic.
EEO Statement
Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Details
- Seniority level: Director
- Employment type: Full-time
- Job function: Sales and Business Development
- Industries: Travel Arrangements
Head of Sales & Service - Cox and Kings in London employer: Abercrombie & Kent UK
Contact Detail:
Abercrombie & Kent UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Sales & Service - Cox and Kings in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you’re the ideal fit for the Head of Sales & Service role.
✨Tip Number 3
Practice your pitch! Be ready to talk about your leadership style and how you've built high-performing teams in the past. Use specific examples to demonstrate your success in driving sales and service excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Sales & Service - Cox and Kings in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Sales & Service role. Highlight your leadership experience and any relevant achievements in sales and service. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share your passion for the travel industry and how your experience aligns with our values at Abercrombie & Kent. Let your personality shine through!
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. We’re looking for someone who can motivate and inspire a team, so share examples of how you've done this in the past. We love a good success story!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our amazing team!
How to prepare for a job interview at Abercrombie & Kent UK
✨Know Your Stuff
Before the interview, dive deep into Abercrombie & Kent's values and their approach to luxury travel. Familiarise yourself with their recent projects and how they maintain their reputation for excellence. This will show your genuine interest and help you connect your experience with their goals.
✨Showcase Leadership Skills
As a Head of Sales & Service, you'll need to demonstrate your leadership style. Prepare examples of how you've successfully led teams in the past, especially in challenging situations. Highlight your ability to foster engagement and accountability within your team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and how you handle pressure. Think of specific scenarios where you've had to resolve conflicts or improve team performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the company's future plans, team dynamics, or how they measure success in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.