At a Glance
- Tasks: Coordinate unique tailor-made group tours across Europe with a focus on logistics and high service levels.
- Company: Dynamic Europe Destination Management Company based in Cheltenham.
- Benefits: Competitive salary, travel perks, and opportunities for professional growth.
- Other info: Fast-paced environment with the chance to work on exciting international projects.
- Why this job: Join a passionate team and create unforgettable travel experiences for clients worldwide.
- Qualifications: Experience in travel sales/operations or transferable skills with a positive attitude.
The predicted salary is between 30000 - 40000 € per year.
Our Europe Destination Management Company (DMC) based in Cheltenham is recruiting enthusiastic individuals to play a pivotal role in our ambitious plans. We are seeking candidates with experience in the travel industry’s sales and/or operations functions, or with transferable skills from other industries, and a positive, can‑do attitude.
Purpose
As an Operations Consultant, you will be responsible for the successful operation of a wide variety of unique tailor‑made European group tours. This requires a detailed understanding of the logistics of each programme in order to put in place all ground arrangements and provide a high level of service to our luxury travel advisors primarily from the United States and our sales offices in Chicago, Melbourne, Hong Kong and London.
Responsibilities
- Manage complex, high‑budget tailor‑made group tour files across the project life cycle.
- Create and maintain detailed project schedules, briefs and timelines.
- Monitor project progress and ensure all milestones are met within budget and timeframe.
- Research, source and book necessary services (hotels, transport, guides, group visits, restaurants, train tickets, etc.) within budget.
- Negotiate cost reductions and better terms with suppliers to optimise project expenses.
- Log all project expenses and financial data accurately and process payments to suppliers and travel‑advisor commissions.
- Prepare and issue client invoices, ensuring timely receipt of payments.
- Liaise with suppliers, tour directors, colleagues and clients to ensure successful project delivery.
- Create comprehensive operational itineraries and provide reconfirmations and detailed documentation to all stakeholders.
- Conduct face‑to‑face meetings with clients, suppliers and colleagues to discuss project progress and address any issues.
- Identify potential issues, implement solutions to avoid disruptions and resolve problems that arise during execution.
- Deliver emergency 24/7 cover for all group tours on a rota basis.
Tour Consultant employer: Abercrombie & Kent Europe
As a Tour Consultant with our Europe Destination Management Company in Cheltenham, you will join a dynamic team dedicated to delivering exceptional travel experiences. We pride ourselves on fostering a collaborative work culture that encourages personal and professional growth, offering comprehensive training and development opportunities. With a focus on innovation and excellence, we provide our employees with the chance to work on exciting projects while enjoying the benefits of a supportive environment in a picturesque location.
Contact Detail:
Abercrombie & Kent Europe Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Tour Consultant
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a Tour Consultant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its tailor-made tours. Show us that you understand their operations and can bring fresh ideas to the table. A little prep goes a long way in making a great impression!
✨Tip Number 3
Don’t just wait for job alerts! Actively apply through our website and follow up with a friendly email. This shows your enthusiasm and helps keep your application top of mind for the hiring team.
✨Tip Number 4
Be ready to showcase your problem-solving skills during interviews. Think of examples from your past experiences where you’ve successfully managed logistics or resolved issues, as this is key for the Operations Consultant role.
We think you need these skills to ace Tour Consultant
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! Share any personal experiences or stories that highlight your enthusiasm for exploring new places and cultures. We want to see that you’re not just looking for a job, but that you genuinely care about creating amazing travel experiences.
Tailor Your Application:Make sure to customise your application to fit the role of Tour Consultant. Highlight relevant experience in sales or operations, and don’t forget to mention any transferable skills from other industries. We appreciate candidates who take the time to align their skills with what we’re looking for!
Be Detail-Oriented:Since this role involves managing complex projects, it’s crucial to demonstrate your attention to detail in your application. Use clear examples of how you’ve successfully managed logistics or handled multiple tasks in previous roles. This will show us that you can keep everything on track!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Abercrombie & Kent Europe
✨Know Your Stuff
Make sure you research the company and its tailor-made group tours. Understand their unique selling points and be ready to discuss how your experience in the travel industry can contribute to their ambitious plans.
✨Showcase Your Skills
Prepare examples from your past roles that highlight your project management skills, especially in handling complex, high-budget tours. Be specific about how you’ve managed logistics, timelines, and budgets to ensure successful outcomes.
✨Be a Problem Solver
Think of potential challenges that might arise during tour operations and come prepared with solutions. This shows your proactive attitude and ability to think on your feet, which is crucial for this role.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since you'll be liaising with clients and suppliers, strong communication skills are essential. Consider doing mock interviews to refine your delivery.
