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- Tasks: Lead the team to ensure an amazing in-store experience for customers.
- Company: Join Abercrombie & Fitch Co., a global leader in stylish apparel and accessories.
- Benefits: Enjoy flexible schedules, discounts, bonuses, and career advancement opportunities.
- Why this job: Be part of a supportive team that values diversity and personal growth.
- Qualifications: High school diploma preferred; retail experience is a plus but not required.
- Other info: Availability on weekends and holidays is essential; training provided.
The predicted salary is between 24000 - 36000 £ per year.
Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister, and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores across North America, Europe, Asia, and the Middle East, as well as e-commerce sites. At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility, competitive Paid Time Off, education and engagement events, Associate Resource Groups, volunteer opportunities, and additional time off to give back to our communities.
The Key Lead ensures all customers receive a quality in-store experience by acting as the Floor Supervisor. They provide guidance and coaching to Brand Reps and Stock Associates, ensuring effective store operations. As part of the store leadership team, they drive store performance through customer experience and team achievement of daily sales.
What You’ll Do
- Manage opening and closing routines
- Maintain product knowledge and brand awareness
- Understand business operations
- Think proactively
- Pay attention to detail
- Use register/Point of Sale systems
- Asset protection
- Visual displays
- System skills
- Work schedule varies weekly, with at least 16 hours per week expected
- Availability on weekends and holidays is required
- Hours may increase during peak times to support business needs
Qualifications
- High School Diploma or equivalent preferred
- At least 1 year of retail experience preferred
- No supervisory or managerial experience required
- Customer focus, communication, interpersonal skills
- Fashion trend knowledge
- Outgoing, assertive, adaptable, stress-tolerant
- Poise, ambition, multi-tasking, applied learning
- Commitment to diversity and inclusion
- Strong work ethic and omni-channel service understanding
Additional Information
- Participation in benefit programs aligned with company culture and values
- Quarterly sales incentive bonus
- Merchandise discount
- Flexible schedule
- Opportunities for career advancement
- Potential to become a brand affiliate
- Training and development opportunities
- A supportive global team environment
Hollister - Key Lead, Westfield Stratford employer: Abercrombie & Fitch Co.
Contact Detail:
Abercrombie & Fitch Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hollister - Key Lead, Westfield Stratford
✨Tip Number 1
Familiarise yourself with Hollister's brand values and product offerings. Understanding their target audience and current fashion trends will help you connect better during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've enhanced customer experiences in previous roles. Highlighting your ability to manage a team and drive sales will make you stand out as a candidate.
✨Tip Number 3
Network with current or former employees of Abercrombie & Fitch Co. to gain insights into the company culture and expectations. This can provide you with valuable information that can be beneficial during your interview.
✨Tip Number 4
Be prepared to discuss your availability and flexibility, especially regarding weekends and holidays. Showing that you're willing to adapt to the store's needs can demonstrate your commitment to the role.
We think you need these skills to ace Hollister - Key Lead, Westfield Stratford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Key Lead position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your retail experience, customer service skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of Hollister and Abercrombie & Fitch Co. that resonate with you, and explain how your skills and experiences make you a great fit for the team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Abercrombie & Fitch Co.
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for the brand and its products. Research current fashion trends and be ready to discuss how they relate to Hollister's offerings. This will demonstrate your genuine interest in the role and the company.
✨Highlight Your Customer Service Skills
As a Key Lead, customer experience is paramount. Prepare examples from your past experiences where you provided exceptional service or resolved customer issues. This will showcase your ability to enhance the in-store experience.
✨Demonstrate Leadership Potential
Even if you don't have formal managerial experience, think of times when you've taken initiative or led a team project. Share these stories to illustrate your capability to guide and motivate others, which is crucial for the Floor Supervisor role.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle specific scenarios in the store, such as dealing with difficult customers or managing stock levels. Practising your responses to these types of questions can help you feel more confident during the interview.
