Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the team to create an amazing in-store experience for customers.
- Company: Join Abercrombie & Fitch Co., a global leader in retail and fashion.
- Benefits: Enjoy flexible schedules, merchandise discounts, and career advancement opportunities.
- Why this job: Be part of a vibrant team that celebrates individuality and creativity.
- Qualifications: Retail experience preferred; no management experience needed.
- Other info: Work in a dynamic environment with a focus on personal growth.
Company Description
Abercrombie & Fitch Co. is a global, digitallyїн‑led omnichannel specialty retailer of apparel and accessories that caters to kids through millennials. It operates a family of brands—Abercrombie & Fitch, YPB خيار, Abercrombie Kids, Hollister, and Gilly Hicks—across North America, Europe, Asia and the Middle East, with over 750 stores and a robust e‑commerce presence.
Location
Glasgow, Scotland, United Kingdom
Seniority level
Entry level
Employment type
Part‑time
Job function
Customer Service
Industries
Retail and Apparel & Fashion
Job Description
The Key Lead is responsible for ensuring all customers receive a quality in‑store experience. Acting as the Floor Supervisor, they provide guidance to Brand Reps and Stock Associates, ensuring store operations run smoothly and driving floor performance through customer experience and daily sales achievement.
What You’ll Do
- Opening and closing routine
- Product Knowledge & Brand Awareness
- Business Understanding
- Proactive Thinking
- Attention to Detail
- Register / Point of Sales use
- Asset Protection
- Visual Displays
- System Skills
Work Schedule Requirements
- Schedule will vary weekly; expect to work at least 16 hours per week.
- Required availability on Saturdays, Sundays, and certain holidays.
- During peak timeframes, hours will increase to support business needs.
Qualifications
What it Takes
- High School Diploma or G.E.D. equivalent preferred.
- At least 1 year of retail experience preferred.
- No supervisory/managerial experience required.
- Customer Focus
- Communication
- Interpersonal Interaction
- Fashion Trend Knowledge
- Outgoing
- Assertiveness
- Adaptability / Flexibility & Stress Tolerance
- Poise & Ambition
- Multi‑Tasking
- Applied Learning
- Work Ethic
- Omni‑Channel Services
What You’ll Get
As an Abercrombie & Fitch Co. associate, you’ll be eligible for a variety of benefit programs designed to fit you and your lifestyle. A&F offers simple, competitive, and comprehensive benefits aligned with our culture and values, along with incentives that reward our associates’ commitment to driving the global business forward.
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Flexible Schedule
- Opportunities for Career Advancement
- Associate Assistance Program
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who Celebrate You for Being You
Abercrombie & Fitch Co. is an Equal Opportunity employer.
#J-18808-Ljbffr
Hollister Co. - Key Lead, Silverburn employer: abercrombie-fitch-co.
Contact Detail:
abercrombie-fitch-co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hollister Co. - Key Lead, Silverburn
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Hollister's products, values, and customer base. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Key Lead, you'll be interacting with customers and guiding your team. Role-play common scenarios with friends or family to boost your confidence and communication skills before the big day.
✨Tip Number 3
Dress the part! Show up looking sharp and embodying the Hollister vibe. Your appearance can make a strong first impression, so choose an outfit that reflects the brand's style while still being professional.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and ready to embrace the digital side of retail.
We think you need these skills to ace Hollister Co. - Key Lead, Silverburn
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. Use a friendly tone and share a bit about what makes you unique.
Tailor Your Application: Make sure to customise your application for the Key Lead role. Highlight your relevant retail experience and any leadership skills you have. We love seeing how your background aligns with our values and the job requirements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what matters. Make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at abercrombie-fitch-co.
✨Know the Brand Inside Out
Before your interview, dive deep into Hollister Co.'s brand values and product offerings. Familiarise yourself with their latest collections and understand what makes their customer experience unique. This knowledge will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
As a Key Lead, you'll be responsible for ensuring a top-notch customer experience. Prepare examples from your past retail experiences where you went above and beyond for customers. Highlight your ability to handle difficult situations and how you can lead a team to do the same.
✨Demonstrate Leadership Potential
Even if you don't have formal supervisory experience, think of times when you've taken initiative or led a project. Discuss how you can motivate and guide others, as this role involves coaching Brand Reps and Stock Associates. Show them you're ready to step up!
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills and adaptability. Prepare for scenarios like handling a busy store during peak hours or resolving a customer complaint. Practising these responses will help you feel more confident and articulate during the interview.
