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For Companies At a Glance
- Tasks: Lead the team to create an amazing in-store experience for customers.
- Company: Join Abercrombie & Fitch Co., a global leader in fashion retail.
- Benefits: Enjoy flexible schedules, merchandise discounts, and career advancement opportunities.
- Why this job: Be part of a vibrant team that celebrates individuality and creativity.
- Qualifications: Retail experience preferred; passion for fashion and customer service is key.
- Other info: Work in a dynamic environment with a supportive global team.
The predicted salary is between 21600 - 36000 £ per year.
Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are.
The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, ensuring store operations run effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
What You’ll Do
- Opening and closing routine
- Product Knowledge & Brand Awareness
- Business Understanding
- Proactive Thinking
- Attention to Detail
- Register/Point of Sales use
- Asset Protection
- Visual Displays
- System Skills
Work Schedule Requirements
Schedule will vary weekly but should expect to work at least 16 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. During peak timeframes, hours will increase to support the needs of the business.
Qualifications
- Education – High School Diploma / G.E.D. equivalent preferred
- Retail Experience – At least 1 year of retail experience is preferred.
- Supervisor/Managerial Experience – No supervisory/management experience is required.
- Customer Focus
- Communication
- Interpersonal Interaction
- Fashion Trend Knowledge
- Outgoing
- Assertiveness
- Adaptability/Flexibility & Stress Tolerance
- Poise & Ambition
- Multi-Tasking
- Applied Learning
- Work Ethic
- Omni Channel Services
Additional Information
As an Abercrombie & Fitch Co. associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward.
What You’ll Get
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Flexible Schedule
- Opportunities for Career Advancement
- Associate Assistance Program
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who'll Celebrate you for Being YOU
Abercrombie & Fitch Co. is an Equal Opportunity employer.
Hollister Co. - Key Lead, Shepherd’s Bush (Westfield) London employer: Abercrombie & Fitch Co.
Contact Detail:
Abercrombie & Fitch Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hollister Co. - Key Lead, Shepherd’s Bush (Westfield) London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Hollister's vibe and values. This way, you can show off your passion for their products and how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing your retail experience and customer service skills.
✨Tip Number 3
Dress the part! When you go for your interview, wear something that reflects the Hollister style. It shows you understand their brand and are ready to represent it on the shop floor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Hollister Co. - Key Lead, Shepherd’s Bush (Westfield) London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. Use a friendly tone and share a bit about what makes you unique.
Tailor Your Application: Make sure to customise your application for the Key Lead position. Highlight your relevant retail experience and any leadership skills you have. We love seeing how your background aligns with our values and the role!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what really matters. Make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Abercrombie & Fitch Co.
✨Know Your Brand
Before heading into the interview, make sure you’re well-versed in Hollister Co.'s brand values and product offerings. Familiarise yourself with their latest collections and understand what sets them apart in the retail market. This will show your genuine interest and help you connect better during the conversation.
✨Showcase Your Customer Focus
As a Key Lead, customer experience is paramount. Prepare examples from your past retail experiences where you went above and beyond for customers. Highlight your ability to handle difficult situations and how you ensured a positive shopping experience, as this will resonate well with the interviewers.
✨Demonstrate Leadership Skills
Even if you don’t have formal supervisory experience, think of times when you took initiative or led a project. Discuss how you can motivate and guide a team, as this role involves coaching Brand Reps and Stock Associates. Showing that you can inspire others will set you apart.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills and adaptability. Prepare for scenarios like handling a busy sales floor or resolving a customer complaint. Practising these responses will help you articulate your thought process clearly and demonstrate your readiness for the fast-paced retail environment.
