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- Tasks: Lead a team to deliver exceptional customer service and drive sales.
- Company: Join Abercrombie & Fitch Co., a global leader in trendy apparel for all ages.
- Benefits: Enjoy flexible schedules, career advancement, and a supportive global team.
- Why this job: Be part of a vibrant culture that celebrates individuality and creativity.
- Qualifications: Must have at least one year of customer service experience and strong adaptability.
- Other info: Work primarily on weekends and during peak holiday seasons.
The predicted salary is between 21600 - 36000 £ per year.
Abercrombie & Fitch Co. (NYSE: ANF) is a leading, global specialty retailer of apparel and accessories for men, women and kids through five renowned brands. The iconic Abercrombie & Fitch brand was born in 1892 and aims to make every day feel as exceptional as the start of a long weekend. The Hollister brand believes in liberating the spirit of an endless summer inside everyone and making teens feel celebrated and comfortable in their own skin.
Provides great customer service by anticipating and responding to customer’s needs. Possesses an individualized style that relates to customers. Engage customers in a genuine way to drive sales and provide an exciting, fast and easy store experience. Oversees the functions of the stockroom including receiving and processing shipment, merchandise organization and sales floor replenishment. Executes necessary operational functions in the event that a manager is not present.
Brand Representative Leads work schedule requirements vary across countries, but are typically spread across 5 working days weekly. Brand Representative Leads are required to work most Saturdays and some Sundays, and during the weeks of peak holiday.
What You’ll Do- Delivers Excellence in Customer Experience to Drive Sales
- Communication Leads Associates in Maintaining Salesfloor Presentation
- Asset Protection and Shrink Policies and Procedures Adherence
- Oversees Stockroom Organization
- At Least One Year of Customer Service Experience
- Work Ethic
- Attention to Detail
- Analytical Skills
- Adaptability / Flexibility
- Multi-Tasking
- Stress Tolerance
- Flexible Schedule
- Opportunities for Career Advancement
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who'll Celebrate you for Being YOU
Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide. Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer.
Hollister Co. - Brand Representative Lead, Regent Street employer: Abercrombie & Fitch Co.
Contact Detail:
Abercrombie & Fitch Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hollister Co. - Brand Representative Lead, Regent Street
✨Tip Number 1
Familiarise yourself with Hollister's brand values and customer experience philosophy. Understanding their commitment to celebrating individuality and creating a welcoming atmosphere will help you connect with the team during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully engaged with customers in previous roles. Highlighting your ability to anticipate needs and create memorable experiences can set you apart.
✨Tip Number 3
Demonstrate your adaptability and flexibility by discussing situations where you've had to manage multiple tasks or work under pressure. This is crucial for a role that requires overseeing stockroom organisation and maintaining salesfloor presentation.
✨Tip Number 4
Network with current or former employees of Abercrombie & Fitch Co. to gain insights into the company culture and expectations. This can provide you with valuable information to tailor your approach and show genuine interest in the role.
We think you need these skills to ace Hollister Co. - Brand Representative Lead, Regent Street
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Hollister Co.'s brand values and customer experience philosophy. This will help you tailor your application to reflect how you embody their spirit of celebrating individuality and providing excellent customer service.
Highlight Relevant Experience: Make sure to emphasise your customer service experience in your CV and cover letter. Provide specific examples of how you've successfully engaged customers and contributed to sales in previous roles.
Showcase Your Skills: In your application, highlight skills that align with the job description, such as adaptability, attention to detail, and stress tolerance. Use concrete examples to demonstrate these skills in action.
Craft a Compelling Cover Letter: Write a personalised cover letter that connects your experiences and skills to the role of Brand Representative Lead. Express your enthusiasm for the position and how you can contribute to the team at Hollister Co.
How to prepare for a job interview at Abercrombie & Fitch Co.
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Hollister Co. and its values during the interview. Share how you relate to the brand's mission of celebrating individuality and creating a comfortable environment for customers.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Discuss how you've successfully anticipated customer needs and provided exceptional service, as this is crucial for the Brand Representative Lead role.
✨Highlight Your Leadership Experience
Since this position involves leading associates, be ready to discuss any leadership roles you've held. Talk about how you've motivated a team, maintained sales floor presentation, and ensured adherence to policies.
✨Be Ready for Situational Questions
Expect situational questions that assess your problem-solving abilities and adaptability. Think of scenarios where you've had to multi-task or handle stress effectively, as these skills are essential for the fast-paced retail environment.
