Agent, Asset Protection (London, England)

## Agent, Asset Protection (London, England)Applylocations: London, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: JR103388**Job Description:**The Asset Protection Agent (APA) is a front-line leader responsible for protecting the customer experience, reducing shrink, and promoting a strong safety culture across assigned stores (typically 4 stores across 2 malls). This role delivers service-led theft deterrence, supports store teams through daily coaching and training, and executes core Asset Protection programs including investigations, audits, and RFID controls. The APA plays a critical role in daily risk management and operational compliance at store level.This role will support our locations in London, England and report into the DMAP.**What Will You Be Doing?*** Lead proactive theft deterrence through consistent presence, confident customer engagement, and coaching store teams on service-based prevention across your assigned locations. (4 stores across 2 mall locations on average)* Champion a positive, safe, and inclusive store environment by setting clear expectations and role-modelling best practices for both safety and shrink.* Partner with Store Management to align on Asset Protection priorities, guide decision-making and influence proactive risk-management plans.* Build trusted relationships with mall security, law enforcement, and external partners to strengthen shared intelligence and coordinated response.* Deliver high-quality AP training for store teams covering service-led deterrence, safety communication, crisis response, and operational best practice.* Build capability by identifying skill gaps, tailoring coaching sessions, and supporting associates to strengthen AP knowledge and confidence.* Reinforce learning through ongoing follow-up, feedback, and recognition of strong AP behaviors on the sales floor.* Conduct CCTV and floor-based surveillance in line with company policy to safely deter and apprehend offenders.* Support store leadership during high-risk or ORC-related incidents, ensuring accurate communication, documentation, and consistent escalation.* Prepare detailed investigation reports and maintain accurate case records, representing the company professionally in court when required* Initiate investigations related to internal loss, determine sources, and communicate effectively to line manager to support conclusion of outcome.* Lead operational assessments focused on safety, shrink indicators, and compliance with AP and Store Operations standards.* Execute and oversee weekly RFID cycle counts, delegating tasks where appropriate to build accountability and engagement across the store team.* Collaborate with Supply Chain and Operations partners to identify and address root causes of operational loss, driving continuous improvement in inventory accuracy and process compliance.**What Do You Need To Bring?*** Experience in the Security/Loss Prevention field or relevant experience in retail setting is an advantage* Bachelor’s degree or relevant experience* Interest and passion for A&F Co. Brands* Analytical skills and working knowledge of Asset Protection resources (case management systems, POS exception reporting, auditing tools, and data analysis)* Strong communication and interpersonal skills* Effective at fostering strong business partnerships* Ability to use good judgement based on company investigative guidelines* Ability to work evenings and weekends appropriate to retail business needs* Must have a reliable means of transportation* Must fulfill physical requirements including standing and walking**Company Description**Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.Learn more about A&F Co. by visiting our corporate website here.**ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.** #J-18808-Ljbffr