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For Companies At a Glance
- Tasks: Lead the team to create an amazing in-store experience for customers.
- Company: Join Abercrombie & Fitch, a brand that celebrates individuality and style.
- Benefits: Enjoy a flexible schedule, merchandise discounts, and quarterly bonuses.
- Why this job: Be part of a dynamic team and drive store success while developing your skills.
- Qualifications: Retail experience preferred; passion for fashion and customer service is key.
- Other info: Great opportunities for career advancement and personal growth in a supportive environment.
Join to apply for the Abercrombie & Fitch – Key Lead, Westfield Stratford role at Abercrombie & Fitch Co.
Company Description
Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials. The company operates over 750 stores across North America, Europe, Asia and the Middle East, as well as e‑commerce sites such as abercrombie.com, abercrombiekids.com and hollisterco.com. We are proud to offer equitable compensation and benefits, including flexible Paid Time Off, education and engagement events, and community‑giving opportunities.
Job Description
The Key Lead ensures all customers receive quality in‑store experience by acting as the Floor Supervisor. The role involves guiding and coaching Brand Reps and Stock Associates, overseeing daily store operations, and driving performance on the floor through customer experience and team sales achievements.
What You’ll Do
- Opening and closing routine
- Product Knowledge & Brand Awareness
- Business Understanding
- Proactive Thinking
- Attention to Detail
- Register/Point of Sales use
- Asset Protection
- Visual Displays
- System Skills
Work Schedule Requirements
- Schedule will vary weekly but should expect to work at least 16 hours per week.
- Required availability on Saturdays and Sundays as well as certain holidays.
- During peak timeframes, hours will increase to support the needs of the business.
Qualifications
- Education: High School Diploma/ G.E.D. equivalent preferredRetail Experience: At least 1 year of retail experience preferred
- Supervisor/Managerial Experience: No supervisory/management experience is required
- Customer Focus
- Communication
- Interpersonal Interaction
- Fashion Trend Knowledge
- Outgoing
- Assertiveness
- Adaptability/Flexibility & Stress Tolerance
- Poise & Ambition
- Multi-Tasking
- Applied Learning
- Promoting Diversity & Inclusion
- Work Ethic
- Omni Channel Services
Benefits
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Flexible Schedule
- Opportunities for Career Advancement
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who\’ll Celebrate you for Being YOU
Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer.
Job Details
- Seniority level: Entry level
- Employment type: Part‑time
- Job function: Customer Service
- Industries: Retail and Apparel & Fashion
Location: London, England, United Kingdom
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Abercrombie & Fitch - Key Lead, Westfield Stratford employer: Abercrombie & Fitch Co.
Contact Detail:
Abercrombie & Fitch Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Abercrombie & Fitch - Key Lead, Westfield Stratford
✨Tip Number 1
Get to know Abercrombie & Fitch inside out! Familiarise yourself with their brand, products, and values. This way, when you walk into the interview, you can show off your knowledge and passion for the brand, which will definitely impress the hiring team.
✨Tip Number 2
Practice your customer service skills! Since the Key Lead role is all about ensuring a quality in-store experience, think of examples from your past where you've gone above and beyond for customers. Share these stories during your interview to highlight your customer focus.
✨Tip Number 3
Show off your leadership potential! Even if you haven't held a managerial position before, think about times when you've taken charge or helped others. Be ready to discuss how you can guide and coach Brand Reps and Stock Associates to drive store performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Abercrombie & Fitch team. Good luck!
We think you need these skills to ace Abercrombie & Fitch - Key Lead, Westfield Stratford
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for fashion and customer service. Make it engaging and relatable!
Tailor Your Experience: Make sure to highlight any relevant retail experience you have, especially if it involves customer service or team leadership. We love seeing how your past roles can contribute to our store's success, so connect the dots for us!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Key Lead role. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Abercrombie & Fitch Co.
✨Know Your Brand
Before the interview, dive deep into Abercrombie & Fitch's brand values and current fashion trends. Being able to discuss their latest collections or marketing campaigns shows your genuine interest and helps you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples from your past retail experience where you provided exceptional customer service. Highlight situations where you resolved issues or went above and beyond for a customer, as this role is all about ensuring a quality in-store experience.
✨Demonstrate Leadership Potential
Even if you haven't held a supervisory role before, think of times when you've taken initiative or led a project. Discuss how you can guide and motivate others, as the Key Lead position involves coaching Brand Reps and Stock Associates.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle stress. Practice responses to scenarios like managing a busy store or dealing with difficult customers, as these will showcase your proactive thinking and adaptability.
