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- Tasks: Lead the store team to ensure an amazing customer experience and drive sales.
- Company: Join Abercrombie & Fitch Co., a global leader in stylish apparel for all ages.
- Benefits: Enjoy flexible schedules, discounts, bonuses, and career advancement opportunities.
- Why this job: Be part of a supportive team that values diversity and personal growth.
- Qualifications: High school diploma preferred; retail experience is a plus but not required.
- Other info: Availability on weekends and holidays is essential; training provided.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister, and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores across North America, Europe, Asia, and the Middle East, as well as e-commerce sites. At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility, competitive Paid Time Off, education and engagement events, Associate Resource Groups, volunteer opportunities, and additional time off to give back to our communities.
Job Description
The Key Lead ensures all customers receive a quality in-store experience by acting as the Floor Supervisor. They provide guidance and coaching to Brand Reps and Stock Associates, ensuring effective store operations. As part of the store leadership team, they drive store performance through customer experience and team achievement of daily sales.
What You’ll Do
- Manage opening and closing routines
- Maintain product knowledge and brand awareness
- Understand business operations
- Think proactively
- Pay attention to detail
- Use register/Point of Sale systems
- Asset protection
- Visual displays
- System skills
- Work schedule varies weekly, with at least 16 hours per week expected
- Availability on weekends and holidays is required
- Hours may increase during peak times to support business needs
Qualifications
What it Takes
- High School Diploma or equivalent preferred
- At least 1 year of retail experience preferred
- No supervisory or managerial experience required
- Customer focus, communication, interpersonal skills
- Fashion trend knowledge
- Outgoing, assertive, adaptable, stress-tolerant
- Poise, ambition, multi-tasking, applied learning
- Commitment to diversity and inclusion
- Strong work ethic and omni-channel service understanding
Additional Information
What You’ll Get
- Participation in benefit programs aligned with company culture and values
- Quarterly sales incentive bonus
- Merchandise discount
- Flexible schedule
- Opportunities for career advancement
- Potential to become a brand affiliate
- Training and development opportunities
- A supportive global team environment
Hollister - Key Lead, Westfield Stratford employer: abercrombie-fitch-co.
Contact Detail:
abercrombie-fitch-co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hollister - Key Lead, Westfield Stratford
✨Tip Number 1
Familiarise yourself with Hollister's brand values and product offerings. Understanding their target audience and current fashion trends will help you connect better with the team during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've enhanced customer experiences in previous roles. This will demonstrate your ability to align with the company's focus on quality in-store experiences.
✨Tip Number 3
Be ready to discuss your adaptability and teamwork skills. As a Key Lead, you'll need to manage various situations, so highlighting your ability to work well under pressure and support your colleagues will be beneficial.
✨Tip Number 4
Prepare questions about the store's operations and team dynamics. This shows your genuine interest in the role and helps you understand how you can contribute to the store's success.
We think you need these skills to ace Hollister - Key Lead, Westfield Stratford
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Key Lead position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant retail experience, customer service skills, and any leadership roles you've held. Use bullet points for clarity and focus on achievements that demonstrate your ability to drive store performance.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific experiences that showcase your customer focus, communication skills, and adaptability. Make sure to mention your understanding of fashion trends and how you can contribute to the team.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at abercrombie-fitch-co.
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for fashion and current trends during the interview. Abercrombie & Fitch Co. values candidates who are not only knowledgeable about their products but also genuinely excited about the brand.
✨Demonstrate Customer Focus
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to create a positive shopping experience, as this is crucial for the Key Lead position.
✨Emphasise Team Leadership Skills
Even if you haven't held a formal supervisory role, discuss any experiences where you've guided or supported team members. Show that you can motivate others and contribute to a collaborative environment.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle stress. Prepare scenarios where you've successfully managed challenges in a retail setting, showcasing your adaptability and poise.
