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- Tasks: Lead the team to deliver an amazing in-store experience for customers.
- Company: Join Abercrombie & Fitch Co., a global leader in fashion retail.
- Benefits: Enjoy flexible schedules, merchandise discounts, and career advancement opportunities.
- Why this job: Be part of a vibrant team that celebrates individuality and creativity.
- Qualifications: Retail experience preferred; passion for customer service is a must.
- Other info: Work in a dynamic environment with a focus on personal growth.
Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first.
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
What You’ll Do
- Opening and closing routine
- Product Knowledge & Brand Awareness
- Business Understanding
- Proactive Thinking
- Attention to Detail
- Register/Point of Sales use
- Asset Protection
- Visual Displays
- System Skills
Work Schedule Requirements
Schedule will vary weekly but should expect to work at least 16 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. In addition, during peak timeframes, hours will increase to support the needs of the business.
Qualifications
- Education - High School Diploma/ G.E.D. equivalent preferred
- Retail Experience - At least 1 year of retail experience is preferred.
- Supervisor/ Managerial Experience - No Supervisory/ Management Experience Is Required.
- Customer Focus
- Communication
- Interpersonal Interaction
- Fashion Trend Knowledge
- Outgoing
- Assertiveness
- Adaptability/Flexibility & Stress Tolerance
- Poise & Ambition
- Multi-Tasking
- Applied Learning
- Work Ethic
- Omni Channel Services
Additional Information
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Flexible Schedule
- Opportunities for Career Advancement
- Associate Assistance Program
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who'll Celebrate you for Being YOU
Abercrombie & Fitch Co. is an Equal Opportunity employer.
Hollister - Key Lead, Liverpool One employer: Abercrombie & Fitch Co.
Contact Detail:
Abercrombie & Fitch Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hollister - Key Lead, Liverpool One
✨Tip Number 1
Get to know the brand! Before your interview, dive into Abercrombie & Fitch's values and products. This shows you're genuinely interested and helps you connect with the team during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate. This will help you feel more confident and articulate when discussing your customer service skills and retail experience.
✨Tip Number 3
Dress the part! Show up in stylish yet professional attire that reflects the brand's vibe. It’s a great way to demonstrate your understanding of fashion trends and the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of retail.
We think you need these skills to ace Hollister - Key Lead, Liverpool One
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. Use a friendly tone and share a bit about what makes you unique.
Tailor Your Application: Make sure to customise your application for the Key Lead role. Highlight your retail experience and any leadership skills you have. We love seeing how your background aligns with our values and the job requirements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what’s important. Make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at Abercrombie & Fitch Co.
✨Know the Brand Inside Out
Before your interview, make sure you’re familiar with Abercrombie & Fitch Co. and its family of brands. Understand their values, target audience, and product offerings. This will not only show your enthusiasm but also help you answer questions about how you can contribute to the brand's mission.
✨Showcase Your Customer Service Skills
As a Key Lead, customer experience is key. Prepare examples from your past retail experience where you went above and beyond for a customer. Highlight your ability to handle difficult situations and how you ensure a positive shopping experience.
✨Demonstrate Leadership Potential
Even if you don’t have formal supervisory experience, think of times when you’ve taken initiative or led a project. Discuss how you can guide and motivate a team, as this role involves coaching Brand Reps and Stock Associates.
✨Be Ready for Situational Questions
Expect questions that assess your problem-solving skills and adaptability. Prepare for scenarios like handling a busy store during peak hours or resolving a conflict among team members. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
