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- Tasks: Lead the team to ensure an amazing in-store experience for customers.
- Company: Join Abercrombie & Fitch, a global leader in fashion and lifestyle retail.
- Benefits: Enjoy flexible schedules, competitive pay, and opportunities for career growth.
- Why this job: Be part of a supportive culture that celebrates individuality and diversity.
- Qualifications: High school diploma preferred; retail experience is a plus but not required.
- Other info: Work 12-16 hours weekly with required weekend availability.
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Abercrombie & Fitch Co. (A&F Co.) is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
Our Values
Our corporate purpose of being here for you on the journey to being and becoming who you are, fuels our customer-led brands and our global associates. We lead with this purpose and always put our people first, which is evidenced by our Great Place to Work Certification, as well as being named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign. In addition to equitable compensation and benefit offerings, including flexibility and competitive Paid Time Off, we offer a range of educational and engagement opportunities, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.
Job Description
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
What You’ll Do
Product Knowledge & Brand Awareness
Business Understanding
Proactive Thinking
Attention to Detail
Register/Point of Sales use
Asset Protection
Visual Displays
System Skills
Work Schedule Requirements
•Schedule will vary weekly but should expect to work at least 12-16 hours per week.
•Required availability on Saturdays and Sundays as well as certain holidays.
•In addition, during peak timeframes, hours will increase to support the needs of the business.
Qualifications
What it Takes
Education- High School Diploma/ G.E.D. equivalent preferred
Retail Experience- At least 1 year of retail experience is preferred.
Supervisor/ Managerial Experience- No supervisory/ management experience is required.
Customer Focus
Communication
Interpersonal Interaction
Fashion Trend Knowledge
Outgoing
Adaptability/Flexibility & Stress Tolerance
Multi-Tasking
Promoting Diversity & Inclusion
Work Ethic
Additional Information
What You’ll Get
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
Quarterly Sales Incentive Bonus
Flexible Schedule
Opportunities for Career Advancement
Opportunity to Become a Brand Affiliate
Training and Development
A Global Team of People Who\’ll Celebrate you for Being YOU
FOLLOW US ON INSTAGRAM @LIFEATANF
Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Part-time
Job function
-
Job function
Customer Service
-
Industries
Retail
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Abercrombie & Fitch - Key Lead, Ashford Designer Outlet employer: Abercrombie & Fitch Co.
Contact Detail:
Abercrombie & Fitch Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Abercrombie & Fitch - Key Lead, Ashford Designer Outlet
✨Tip Number 1
Familiarise yourself with Abercrombie & Fitch's brand values and customer experience philosophy. Understanding their commitment to diversity, inclusion, and customer service will help you align your approach during interviews.
✨Tip Number 2
Showcase your retail experience by preparing specific examples of how you've enhanced customer experiences in previous roles. Highlight any instances where you took initiative or led a team, as this aligns with the Key Lead responsibilities.
✨Tip Number 3
Be ready to discuss your knowledge of fashion trends and how they relate to Abercrombie & Fitch's target audience. This will demonstrate your passion for the brand and your ability to connect with customers effectively.
✨Tip Number 4
Prepare questions that show your interest in the role and the company culture. Asking about opportunities for career advancement or training programmes can reflect your long-term commitment to the brand.
We think you need these skills to ace Abercrombie & Fitch - Key Lead, Ashford Designer Outlet
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the Key Lead position at Abercrombie & Fitch. Familiarise yourself with the responsibilities and qualifications listed in the job description to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any retail experience you have, especially if it includes supervisory or customer service roles. Use specific examples to demonstrate how you've contributed to a positive customer experience in previous positions.
Showcase Your Skills: Make sure to highlight skills that are relevant to the role, such as communication, adaptability, and attention to detail. Provide examples of how you've used these skills in past jobs to enhance store performance or customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the brand and the role. Mention why you want to work for Abercrombie & Fitch and how your values align with theirs. Personalise it to show that you've done your research on the company culture.
How to prepare for a job interview at Abercrombie & Fitch Co.
✨Showcase Your Customer Service Skills
As a Key Lead, you'll be responsible for ensuring a quality in-store experience. Be prepared to discuss specific examples of how you've provided excellent customer service in the past and how you can apply that to enhance the shopping experience at Abercrombie & Fitch.
✨Demonstrate Team Leadership Potential
Even though supervisory experience isn't required, it's important to show your ability to lead and motivate a team. Share instances where you've taken initiative or helped guide others, as this will highlight your potential to support Brand Reps and Stock Associates effectively.
✨Familiarise Yourself with the Brand
Abercrombie & Fitch has a distinct brand identity. Research their products, values, and target audience so you can speak knowledgeably about how you align with their mission and how you can contribute to their success on the sales floor.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you've had to handle difficult customers or adapt to changing situations, and be ready to explain how you managed those challenges.
