At a Glance
- Tasks: Support sales operations and marketplace management for a leading fashion retailer.
- Company: Join Abercrombie & Fitch Co., a global leader in apparel and accessories.
- Benefits: Enjoy flexible work options, competitive pay, and wellness programs.
- Other info: Great opportunities for career advancement and a supportive work culture.
- Why this job: Be part of a dynamic team driving growth in the digital marketplace.
- Qualifications: 1+ years in e-commerce or sales support; strong organisational skills required.
The predicted salary is between 30000 - 40000 € per year.
Company Description
Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. Abercrombie & Fitch Co. operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.
Job Description
Our EMEA Sales team drives growth and operational excellence across key online marketplaces in Europe and the UK. The Assistant Marketplace Accounts Representative supports the Senior Marketplace Account Manager and the wider Sales team with marketplace operations, product onboarding, commercial analysis, and ad‑hoc sales team support. This role ensures products, imagery, and content are accurately set up across marketplaces, providing operational and analytical support to maximise sales performance. The role works closely with cross‑functional teams, including Buying, Marketing, Supply Chain, and Operations, to deliver a seamless marketplace experience, with a focus on EU partners. This role is based at our EMEA Home Office, London, England.
What Will You Be Doing?
- Role Structure
- 50% Sales Admin Support
- 50% Marketplace & Digital Account Operations
A significant component of this role will be order uploading, orderbook accuracy, and cross‑functional coordination.
- Sales Administration Support
- Managing and maintaining order trackers through Excel
- Drive performance across order upload accuracy, order fulfilment, service levels, and data integrity
- Oversee order uploads (manual/system‑based)
- Support Sales team with credit notes/checking order discrepancies and following up any discrepancies: cancellations, pricing changes
- Act as escalation point for operational and partner issues
- Ensure pricing, VAS, and customer data are accurate
- Marketplace
- Own product data and digital assets using our PIM system, ensuring smooth and timely marketplace launches
- Manage and maintain the in‑season Product Launch Tracker, liaising with stakeholders to meet deadlines and update launch information
- Conduct daily site checks to ensure product data, pricing, and assets are live and meet brand standards; liaise with marketplace partners to correct issues
- Manage the Marketplace Forward Planning Calendar and track partner promotional activity
- Support seasonal launches, range updates, and operational execution for EMEA marketplace accounts
- Provide ad‑hoc support to the wider Sales team, including reporting, administrative tasks, and non‑marketplace initiatives
- Assist in projects across the EMEA Sales function to ensure smooth operations
What Do You Need To Bring?
- Highly organised with excellent time‑management skills and strong attention to detail
- Ability to prioritise and manage multiple tasks in a fast‑paced environment
- Comfortable adapting to changing priorities and new processes
- Strong excel capability
- Experience working in cross‑functional teams
- Strong written and verbal communication skills
- Thrives in a 'start‑up' style environment with frequent change
- Motivated by business growth and profitability
- Curious and proactive problem‑solver
- 1+ years' experience in relevant roles (e‑commerce, digital operations, sales support, merchandising support)
- Eager to learn and grow in a commercial and digital environment
Benefits & Perks
- Incentive bonus program
- Annual companywide review process
- Medical, dental and vision insurance
- Life and disability insurance
- Associate assistance program
- Paid parental and adoption leave
- Access to fertility and adoption benefits through Carrot
- Access to mental health and wellness app, Headspace
- Paid time off and one paid volunteer day per year, allowing you to give back to your community
- Work from anywhere (Mondays and Fridays are 'work from anywhere' days for most roles and six work from anywhere weeks per year)
- Seven associate wellness half days per year
- Merchandise discount on all of our brands
- Opportunities for career advancement, we believe in promoting from within
- Access to multiple Associate Resource Groups
- Global team of people who will celebrate you for being YOU!
Equal Opportunity Employer
ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.
Marketplace Operations & Sales Support Specialist employer: ABERCROMBIE AND FITCH
Abercrombie & Fitch Co. is an exceptional employer that fosters a dynamic and inclusive work culture, particularly at our EMEA Home Office in London. With a strong commitment to employee growth, we offer numerous opportunities for career advancement, alongside a comprehensive benefits package that includes flexible working arrangements, wellness initiatives, and a supportive environment that celebrates individuality. Join us to be part of a global team dedicated to operational excellence and innovation in the retail space.
StudySmarter Expert Advice🤫
We think this is how you could land Marketplace Operations & Sales Support Specialist
✨Tip Number 1
Get to know the company inside out! Research Abercrombie & Fitch Co. and its brands. Understanding their values and products will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to marketplace operations and sales support. Think about how your experience aligns with the role and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Marketplace Operations & Sales Support Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Marketplace Operations & Sales Support Specialist role. Highlight your relevant experience in e-commerce and digital operations, and show us how your skills align with what we're looking for.
Showcase Your Organisational Skills:Since this role requires excellent time-management and attention to detail, give us examples of how you've successfully managed multiple tasks in a fast-paced environment. We want to see how you thrive under pressure!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:Don't forget to submit your application through our official website! This ensures that we receive all your details correctly and helps us get back to you faster. We can't wait to hear from you!
How to prepare for a job interview at ABERCROMBIE AND FITCH
✨Know Your Marketplace
Before the interview, dive deep into Abercrombie & Fitch's marketplace operations. Familiarise yourself with their brands and how they cater to different demographics. This knowledge will help you demonstrate your understanding of their business model and how you can contribute to their sales growth.
✨Excel Skills on Display
Since strong Excel capability is crucial for this role, be prepared to discuss your experience with data management and analysis. Bring examples of how you've used Excel in previous roles, especially in tracking orders or managing product data, to showcase your skills effectively.
✨Showcase Your Organisational Skills
This position requires excellent time-management and organisational abilities. Prepare to share specific instances where you've successfully managed multiple tasks in a fast-paced environment. Highlight any tools or methods you use to stay organised, as this will resonate well with the interviewers.
✨Be a Problem Solver
Abercrombie & Fitch values proactive problem solvers. Think of examples from your past experiences where you've identified issues and implemented solutions. This could be anything from resolving order discrepancies to improving processes. Showing your initiative will set you apart from other candidates.
