At a Glance
- Tasks: Lead the team to create an amazing in-store experience for customers.
- Company: Join Hollister at Westfield Stratford City, a brand that celebrates individuality.
- Benefits: Enjoy a competitive salary, merchandise discounts, and flexible scheduling.
- Other info: Great opportunities for career advancement and a supportive global team.
- Why this job: Be part of a dynamic team and drive sales while showcasing your fashion knowledge.
- Qualifications: Retail experience preferred; strong communication and customer focus are key.
The predicted salary is between 16 - 16 £ per hour.
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
What You’ll Do
- Perform Opening and Closing Routines.
- Operate Register/Point of Sale systems.
- Fulfill OMNI Channel Orders.
- Demonstrate Product Knowledge, Brand Awareness, while driving sales.
- Build and maintain Visual Displays.
- Analyze reporting to inform decision making.
- Protect Store Assets & perform Inventory Control.
- Represent the Brand and Exemplify Company Culture and Values.
Work Schedule Requirements
Schedule will vary weekly but should expect to work at least 16 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. In addition, during peak timeframes, hours will increase to support the needs of the business.
What it Takes
- Education – High School Diploma or G.E.D. equivalent preferred.
- Retail Experience – At least 1 year of retail experience is preferred.
- Supervisor/Managerial Experience – No supervisory/management experience is required.
- Maintain a strong customer focus.
- Demonstrate exceptional interpersonal skills.
- Possess strong communication skills.
- Show knowledge of current fashion trends.
- Be energetic, outgoing, and assertive.
- Take initiative and show confidence.
- Master adaptability and flexibility.
- Balance multiple tasks while being detail-oriented.
- Engage in applied learning and proactive thinking.
- Exhibit a strong work ethic.
What You’ll Get
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Flexible Schedule
- Opportunities for Career Advancement
- Associate Assistance Program
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who Celebrate you for Being YOU
*pending completion of 90 day probationary period
Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide. The starting rate for this position is £16.20 per hour (i.e., the recruiting pay range for this position is £16.20 - £16.20 per hour). The starting rate and range may be modified in the future.
ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.
Key Lead - Westfield Stratford City, Hollister in London employer: ABERCROMBIE AND FITCH
At Hollister, located in the vibrant Westfield Stratford City, we pride ourselves on fostering a dynamic work culture that prioritises employee growth and development. As a Key Lead, you will not only enhance customer experiences but also benefit from flexible scheduling, a quarterly sales incentive bonus, and opportunities for career advancement within a global team that celebrates individuality and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Key Lead - Westfield Stratford City, Hollister in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Hollister's culture and values. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to handle different customer interactions. Being able to showcase your strong interpersonal skills will definitely set you apart.
✨Tip Number 3
Show off your adaptability! Retail can be unpredictable, so share examples of how you've successfully managed multiple tasks or adapted to changes in a fast-paced environment. This will highlight your flexibility and work ethic.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Westfield Stratford City.
We think you need these skills to ace Key Lead - Westfield Stratford City, Hollister in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the brand. A bit of flair can make your application stand out!
Tailor Your Experience:Make sure to highlight your relevant retail experience in your application. We’re looking for someone who understands customer service and can drive sales, so connect your past roles to what we do at Hollister. It’s all about showing us how you fit!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your skills and experiences. Avoid fluff and focus on what makes you a great fit for the Key Lead position.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at ABERCROMBIE AND FITCH
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in Hollister’s brand values and current fashion trends. This will not only show your enthusiasm but also help you connect your personal style with the brand's identity during the conversation.
✨Showcase Your Customer Service Skills
As a Key Lead, customer experience is paramount. Prepare examples from your past retail experience where you went above and beyond for a customer. This will demonstrate your strong customer focus and exceptional interpersonal skills.
✨Demonstrate Leadership Potential
Even if you don’t have formal supervisory experience, think of times when you took initiative or led a project. Share these stories to highlight your ability to guide and coach others, which is crucial for the Floor Supervisor role.
✨Be Ready for Situational Questions
Expect questions that assess your adaptability and problem-solving skills. Think about how you would handle busy periods or resolve conflicts among team members. Practising these scenarios can help you respond confidently during the interview.
