At a Glance
- Tasks: Lead the team to create an amazing in-store experience for customers.
- Company: Join Hollister, a brand that celebrates individuality and style.
- Benefits: Enjoy a competitive salary, merchandise discounts, and flexible scheduling.
- Other info: Great opportunities for career advancement and a supportive global team.
- Why this job: Be part of a dynamic team and drive sales while having fun.
- Qualifications: Retail experience preferred; strong communication and customer focus are key.
The predicted salary is between 33600 - 33600 £ per year.
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates to ensure store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
What You’ll Do
- Perform Opening and Closing Routines.
- Operate Register/Point of Sale systems.
- Fulfill OMNI Channel Orders.
- Demonstrate Product Knowledge, Brand Awareness, while driving sales.
- Build and maintain Visual Displays.
- Analyze reporting to inform decision making.
- Protect Store Assets & perform Inventory Control.
- Represent the Brand and Exemplify Company Culture and Values.
Work Schedule Requirements
Schedule will vary weekly but should expect to work at least 16 hours per week. Required availability on Saturdays and Sundays as well as certain holidays. In addition, during peak timeframes, hours will increase to support the needs of the business.
What it Takes
- Education – High School Diploma or G.E.D. equivalent preferred.
- Retail Experience – At least 1 year of retail experience is preferred.
- Supervisor/Managerial Experience – No supervisory/management experience is required.
- Maintain a strong customer focus.
- Demonstrate exceptional interpersonal skills.
- Possess strong communication skills.
- Show knowledge of current fashion trends.
- Be energetic, outgoing, and assertive.
- Take initiative and show confidence.
- Master adaptability and flexibility.
- Balance multiple tasks while being detail-oriented.
- Engage in applied learning and proactive thinking.
- Exhibit a strong work ethic.
What You’ll Get
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Flexible Schedule
- Opportunities for Career Advancement
- Associate Assistance Program
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who Celebrate you for Being YOU
*pending completion of 90 day probationary period
Any job offers for this role could be subject to and conditional upon the applicant carrying out applicable work visa formalities. You could be contacted by the company to find out which documents you will need to provide. The starting rate for this position is £16.20 per hour (i.e., the recruiting pay range for this position is £16.20 - £16.20 per hour). The starting rate and range may be modified in the future.
ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.
Key Lead - Westfield London (Shepherd's Bush), Hollister employer: ABERCROMBIE AND FITCH
At Hollister, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to thrive. As a Key Lead at our Westfield London location, you will enjoy flexible scheduling, opportunities for career advancement, and a supportive team environment that celebrates individuality. With competitive benefits like a quarterly sales incentive bonus and merchandise discounts, we are committed to ensuring that every team member feels valued and motivated to deliver exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Key Lead - Westfield London (Shepherd's Bush), Hollister
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Hollister's culture and values. This will help you connect with the team and show that you're genuinely interested in being part of their world.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your past experiences can translate into providing an exceptional customer experience at Hollister.
✨Tip Number 3
Dress the part! Show off your fashion sense by wearing something that reflects Hollister's style during your interview. It’s a great way to demonstrate your understanding of current fashion trends and brand awareness.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Key Lead - Westfield London (Shepherd's Bush), Hollister
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the brand. A bit of flair can make your application stand out!
Tailor Your Experience:Make sure to highlight your relevant retail experience in your application. We’re looking for someone who understands customer service and can drive sales, so connect your past roles to what we do at Hollister. It’s all about making that link!
Be Clear and Concise:Keep your application clear and to the point. We appreciate a well-structured application that gets straight to the good stuff. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and get that application in!
How to prepare for a job interview at ABERCROMBIE AND FITCH
✨Know the Brand Inside Out
Before your interview, make sure you’re well-versed in Hollister's brand values and current fashion trends. This will not only show your enthusiasm for the role but also demonstrate that you can represent the brand effectively.
✨Showcase Your Customer Focus
As a Key Lead, customer experience is paramount. Prepare examples from your past retail experience where you went above and beyond for customers. This will highlight your strong customer focus and interpersonal skills.
✨Demonstrate Leadership Potential
Even if you don’t have formal supervisory experience, think of times when you took initiative or led a project. Share these stories to illustrate your ability to guide and coach others, which is crucial for the Floor Supervisor role.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific situations on the shop floor, like managing inventory or resolving customer complaints. Practising these scenarios will help you respond confidently and show your problem-solving skills.
