Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the team to create an amazing in-store experience for customers.
- Company: Join Abercrombie & Fitch Co., a global leader in fashion retail.
- Benefits: Enjoy flexible schedules, merchandise discounts, and career advancement opportunities.
- Why this job: Be part of a dynamic team that celebrates individuality and creativity.
- Qualifications: Retail experience preferred; passion for customer service is a must.
- Other info: Work in a vibrant environment with a focus on diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.
At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.
Job Description
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
What You’ll Do
- Opening and closing routine
- Product Knowledge & Brand Awareness
- Business Understanding
- Proactive Thinking
- Attention to Detail
- Register/Point of Sales use
- Asset Protection
- Visual Displays
- System Skills
Work Schedule Requirements
- Schedule will vary weekly but should expect to work at least 16 hours per week.
- Required availability on Saturdays and Sundays as well as certain holidays.
- In addition, during peak timeframes, hours will increase to support the needs of the business.
Qualifications
What it Takes
- Education - High School Diploma/ G.E.D. equivalent preferred
- Retail Experience - At least 1 year of retail experience is preferred.
- Supervisor/ Managerial Experience - No supervisory/ management experience is required.
- Customer Focus
- Communication
- Interpersonal Interaction
- Fashion Trend Knowledge
- Outgoing
- Assertiveness
- Adaptability/Flexibility & Stress Tolerance
- Poise & Ambition
- Multi-Tasking
- Applied Learning
- Promoting Diversity & Inclusion
- Work Ethic
- Omni Channel Services
Additional Information
What You’ll Get
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly - with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Flexible Schedule
- Opportunities for Career Advancement
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who’ll Celebrate you for Being YOU
Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer.
Hollister - Key Lead, Buchanan Galleries employer: ABERCROMBIE AND FITCH
Contact Detail:
ABERCROMBIE AND FITCH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hollister - Key Lead, Buchanan Galleries
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Hollister's products and values. This way, when you walk into that interview, you can show them you're not just another candidate, but someone who truly gets what they're all about.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or even in-store if you can. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances of landing that Key Lead role.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and team leadership. Role-play with a friend or in front of the mirror to build your confidence and nail those responses.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Abercrombie & Fitch family. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Hollister - Key Lead, Buchanan Galleries
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about your interests in retail and fashion.
Tailor Your Experience: Make sure to highlight your relevant experience in retail, especially any roles where you've provided excellent customer service. We love seeing how your past experiences can contribute to our team at Hollister!
Be Specific: Use specific examples to demonstrate your skills and achievements. Whether it’s a time you went above and beyond for a customer or how you helped improve store operations, we want to hear those stories!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at ABERCROMBIE AND FITCH
✨Know the Brand Inside Out
Before your interview, dive deep into Abercrombie & Fitch Co.'s brands, especially Hollister. Familiarise yourself with their product lines, values, and target audience. This knowledge will help you demonstrate your passion for the brand and how you can contribute to enhancing the customer experience.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail experience in detail. Highlight specific situations where you provided excellent customer service or resolved issues effectively. This will show that you understand the importance of a quality in-store experience and can lead by example as a Key Lead.
✨Demonstrate Leadership Skills
Even if you haven't held a formal supervisory role, think of times when you've taken the initiative or led a project. Share these examples during your interview to illustrate your potential as a Floor Supervisor. Emphasise your ability to coach and guide others, which is crucial for this position.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the store's culture, team dynamics, and growth opportunities. This not only shows your interest in the role but also helps you assess if the company aligns with your values and career goals.
