Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the team to ensure an amazing in-store experience for customers.
- Company: Join Abercrombie & Fitch Co., a global leader in fashion and lifestyle retail.
- Benefits: Enjoy flexible schedules, competitive pay, and a generous merchandise discount.
- Why this job: Be part of a supportive culture that values diversity and personal growth.
- Qualifications: High school diploma preferred; retail experience is a plus but not required.
- Other info: Work 12-16 hours weekly with opportunities for career advancement.
Company Description
Our Company
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
Our Values
Our corporate purpose of being here for you on the journey to being and becoming who you are, fuels our customer-led brands and our global associates. We lead with this purpose and always put our people first, which is evidenced by our Great Place to Work Certification, as well as being named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign. In addition to equitable compensation and benefit offerings, including flexibility and competitive Paid Time Off, we offer a range of educational and engagement opportunities, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.
Job Description
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
What You\’ll Do
- Product Knowledge & Brand Awareness
- Business Understanding
- Proactive Thinking
- Attention to Detail
- Register/Point of Sales use
- Asset Protection
- Visual Displays
- System Skills
Work Schedule Requirements
- Schedule will vary weekly but should expect to work at least 12-16 hours per week.
- Required availability on Saturdays and Sundays as well as certain holidays.
- In addition, during peak timeframes, hours will increase to support the needs of the business.
Qualifications
What it Takes
- Education- High School Diploma/ G.E.D. equivalent preferred
- Retail Experience- At least 1 year of retail experience is preferred.
- Supervisor/ Managerial Experience- No supervisory/ management experience is required.
- Customer Focus
- Communication
- Interpersonal Interaction
- Fashion Trend Knowledge
- Outgoing
- Assertiveness
- Adaptability/Flexibility & Stress Tolerance
- Poise & Ambition
- Multi-Tasking
- Applied Learning
- Promoting Diversity & Inclusion
- Work Ethic
- Omni Channel Services
Additional Information
What You\’ll Get
- As an Abercrombie & Fitch Co. (A&F Co.) associate, you\’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle.
- A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company\’s culture and values, but most importantly – with you!
- We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
- Quarterly Sales Incentive Bonus
- Merchandise Discount
- Flexible Schedule
- Opportunities for Career Advancement
- Opportunity to Become a Brand Affiliate
- Training and Development
- A Global Team of People Who\’ll Celebrate you for Being YOU
FOLLOW US ON INSTAGRAM @LIFEATANF
Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer
#J-18808-Ljbffr
Hollister - Key Lead, Arndale employer: ABERCROMBIE AND FITCH
Contact Detail:
ABERCROMBIE AND FITCH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hollister - Key Lead, Arndale
✨Tip Number 1
Familiarise yourself with Abercrombie & Fitch's brand values and customer experience philosophy. Understanding their commitment to diversity and inclusion will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your retail experience by preparing specific examples of how you've enhanced customer experiences in previous roles. Highlight any instances where you took initiative or led a team, even if informally.
✨Tip Number 3
Be ready to discuss current fashion trends and how they relate to the Abercrombie & Fitch brand. This demonstrates your passion for the industry and your ability to connect with customers on a personal level.
✨Tip Number 4
Prepare questions that reflect your interest in the role and the company culture. Asking about opportunities for career advancement or training shows you're serious about growing with Abercrombie & Fitch.
We think you need these skills to ace Hollister - Key Lead, Arndale
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Abercrombie & Fitch Co.'s values and mission. Highlight how your personal values align with their commitment to customer experience and diversity in your application.
Tailor Your CV: Make sure your CV reflects relevant retail experience, especially any roles that involved customer service or team leadership. Use specific examples to demonstrate your skills in communication and adaptability.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and retail. Mention your understanding of the brand and how you can contribute to enhancing the in-store customer experience as a Key Lead.
Highlight Relevant Skills: In your application, emphasise skills such as proactive thinking, attention to detail, and your ability to work under pressure. These are crucial for the Key Lead role and should be evident in your written materials.
How to prepare for a job interview at ABERCROMBIE AND FITCH
✨Showcase Your Customer Service Skills
As a Key Lead, you'll be responsible for ensuring a quality in-store experience. Be prepared to discuss specific examples of how you've provided excellent customer service in the past and how you can apply that to enhance the shopping experience at Abercrombie & Fitch.
✨Demonstrate Leadership Potential
Even though supervisory experience isn't required, it's important to show your ability to lead and motivate a team. Share instances where you've taken initiative or helped guide others, as this will highlight your potential as part of the store leadership team.
✨Know the Brand Inside Out
Familiarise yourself with Abercrombie & Fitch's values, products, and target audience. Being knowledgeable about the brand will not only impress your interviewers but also show your genuine interest in the role and the company.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you've had to think on your feet or manage multiple tasks, as these are crucial skills for a Key Lead in a retail environment.
