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For Companies At a Glance
- Tasks: Lead the team to create an amazing in-store experience for customers.
- Company: Join Abercrombie & Fitch Co., a global leader in fashion retail.
- Benefits: Enjoy flexible schedules, merchandise discounts, and career advancement opportunities.
- Why this job: Be part of a vibrant team that celebrates individuality and diversity.
- Qualifications: Retail experience preferred; passion for customer service is key.
- Other info: Work 12-16 hours weekly with potential for more during busy times.
The predicted salary is between 18000 - 24000 £ per year.
Company Description
Our Company
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally-led, omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
Our Values
Our corporate purpose of being here for you on the journey to being and becoming who you are, fuels our customer-led brands and our global associates. We lead with this purpose and always put our people first, which is evidenced by our Great Place to Work Certification, as well as being named a Best Place to Work for LGBTQ+ Equality by the Human Rights Campaign. In addition to equitable compensation and benefit offerings, including flexibility and competitive Paid Time Off, we offer a range of educational and engagement opportunities, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.
Job Description
The Key Lead is responsible for ensuring all customers receive quality in-store experience. They do this by acting as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates ensuring store operations are running effectively. The Key Lead is part of the store leadership team, responsible for driving store performance on the floor through customer experience and team achievement of daily sales.
What You\’ll Do
Product Knowledge & Brand Awareness
Business Understanding
Proactive Thinking
Attention to Detail
Register/Point of Sales use
Asset Protection
Visual Displays
System Skills
Work Schedule Requirements
-Schedule will vary weekly but should expect to work at least 12-16 hours per week.
-Required availability on Saturdays and Sundays as well as certain holidays.
-In addition, during peak timeframes, hours will increase to support the needs of the business.
Qualifications
What it Takes
Education- High School Diploma/ G.E.D. equivalent preferred
Retail Experience- At least 1 year of retail experience is preferred.
Supervisor/ Managerial Experience- No supervisory/ management experience is required.
Customer Focus
Communication
Interpersonal Interaction
Fashion Trend Knowledge
Outgoing
Assertiveness
Adaptability/Flexibility & Stress Tolerance
Poise & Ambition
Multi-Tasking
Applied Learning
Promoting Diversity & Inclusion
Work Ethic
Omni Channel Services
Additional Information
What You\’ll Get
As an Abercrombie & Fitch Co. (A&F Co.) associate, you\’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company\’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
Quarterly Sales Incentive Bonus
Merchandise Discount
Flexible Schedule
Opportunities for Career Advancement
Opportunity to Become a Brand Affiliate
Training and Development
A Global Team of People Who\’ll Celebrate you for Being YOU
FOLLOW US ON INSTAGRAM @LIFEATANF
Abercrombie & Fitch Co. is an Equal Opportunity/Affirmative Action employer
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Hollister CO. - Key Lead, Silverburn employer: ABERCROMBIE AND FITCH
Contact Detail:
ABERCROMBIE AND FITCH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hollister CO. - Key Lead, Silverburn
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Abercrombie & Fitch's values and products. When you walk into that interview, show us you’re not just another candidate but someone who genuinely connects with our mission.
✨Tip Number 2
Practice your customer service skills! As a Key Lead, you'll be all about creating that top-notch in-store experience. Think of examples from your past roles where you went above and beyond for customers, and be ready to share those stories.
✨Tip Number 3
Show off your leadership potential! Even if you haven't been a supervisor before, think about times you've taken charge or helped others. We want to see that you can guide and inspire your team to hit those sales targets.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the A&F family. Let’s get you on board!
We think you need these skills to ace Hollister CO. - Key Lead, Silverburn
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for retail and customer service. Make it engaging and relatable!
Tailor Your Application: Make sure to customise your application for the Key Lead position. Highlight your relevant experience and skills that match what we’re looking for, like your ability to lead a team and enhance customer experiences. It shows us you really care!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff – we want to know what makes you a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at ABERCROMBIE AND FITCH
✨Know Your Brand
Before the interview, dive deep into Abercrombie & Fitch Co.'s values and mission. Understand their focus on customer experience and how they promote diversity and inclusion. This knowledge will help you connect your personal values with theirs during the conversation.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail experiences, especially any roles where you had to lead or support a team. Highlight specific examples of how you improved customer service or contributed to sales goals, as this aligns perfectly with the Key Lead position.
✨Demonstrate Proactive Thinking
Prepare to share instances where you took initiative in your past roles. Whether it was resolving a customer issue or improving store operations, showing that you can think on your feet will impress the interviewers and demonstrate your fit for the leadership role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the store's culture, team dynamics, or future goals. This not only shows your interest in the position but also gives you a chance to assess if the company is the right fit for you.
